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South Africa: Senior Support & Relief Consultant posted by Wild Dreams Hospitality

Job Description

About the Role

Wild Dreams Hospitality, a well-established conservation-driven African travel company, is seeking a Senior Support & Relief Consultant to join their team. This senior behind-the-scenes enablement role will support a high-performing team of safari consultants, with a focus on quoting and systems management.

Key Responsibilities

  • Own the quoting function, building accurate, margin-conscious itinerary costings from complex rate sheets
  • Seamlessly step in to manage consultant desks during periods of leave
  • Play a hands-on role in systems management and process implementation
  • Act as primary Quote Expert for top performing consultants
  • Load confirmed bookings into Tourplan
  • Oversee teammates’ desks during consultant leave (sick, annual, or educational) and manage requotes/proposals
  • Support system implementation and testing of new procedures
  • Assist with following up with dead leads during quiet periods
  • Capacity based lead nurturing for conversion

Requirements

  • Minimum 5 years inbound tour consulting experience preferably with the American market
  • Tourplan, SafariPortal, Hubspot, and G Suite/Microsoft systems knowledge
  • Comfortable with Excel, reporting & spreadsheet formulas
  • Strong knowledge of Southern & East Africa with understanding of logistics, experiences per region and product knowledge

Qualifications

  • Formal education/certifications (if applicable)

Salary & Benefits

  • Competitive salary package
  • Personal KPI metrics to earn 13/14 cheque

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in ZA

In the IT and computing industry in South Africa, the job market is generally stable with a steady demand for skilled professionals. The growing importance of technology in various sectors, such as financial services, healthcare, and e-commerce, has created a strong foundation for career growth and development.

Typically, salaries for IT and computing positions in South Africa vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Generally, salaries range from around R400 000 to over R1 million per annum, although these figures are subject to variation and may not reflect actual salaries at specific companies or in certain regions. For example, senior IT professionals with extensive experience may earn higher salaries than junior entry-level positions.

Common skills required for IT and computing roles in South Africa include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Other essential skills often include knowledge of cloud computing platforms, database management systems, and cybersecurity principles. Additionally, excellent problem-solving skills, communication skills, and the ability to work collaboratively with teams are highly valued.

The IT and computing industry is a significant employer in various sectors, including financial services, technology, manufacturing, and healthcare. Financial institutions often require IT professionals for roles such as system administration, network management, or risk management, while tech companies need skilled developers, testers, and project managers to support their software development efforts. In the manufacturing sector, IT professionals are often required for roles like quality control, supply chain management, or production planning.

For those interested in pursuing a career in IT and computing, there are many opportunities for career development and advancement. Typically, entry-level positions serve as a starting point, followed by progression to senior developer, system administrator, or project manager roles. Many companies also offer training and development programs to enhance skills and knowledge, while online courses, certifications, and industry events provide additional opportunities for professional growth.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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