Job Description
- Minimum 2 years of experience in an inside sales, sales coordination, or showroom-based role
- Strong written and verbal communication skills in English
- Experience with CRM systems (Monday.com experience a bonus)
- Comfortable with inventory or order management software-Cin7/DEAR experience advantageous
- High attention to detail, data accuracy in reports and dashboards is non-negotiable
- Experience in branded merchandise, wholesale, fashion accessories, or related industries is a plus, not a must
- Driver’s License
- Organised and accurate – you catch your own mistakes before anyone else does
- A natural communicator – comfortable on WhatsApp, email, phone, and face-to-face
- Commercially minded – you think about conversion, not just response
- Fast – you don’t let leads go cold, and you don’t miss follow-ups
- A team player – you understand that the external sales team and warehouse need you to be their engine room
- Someone who takes pride in a well-run, well-presented showroom
KEY RESPONSIBILITIES:
- Own and convert all inbound sales enquiries across WhatsApp, email, and showroom walk-ins; managing the full process from first contact to invoiced order
- Maintain and present the showroom professionally at all times, ensuring displays are current, accurate, and on-brand.
- Process and manage smaller and repeat orders end-to-end: accurate quoting, order capture in Cin7, and coordination with the warehouse for fulfilment
- Respond to all inbound leads within agreed SLAs-no lead left unanswered or unlogged
- Maintain and update the CRM (Monday.com) in real time-every lead, interaction, and pipeline stage captured accurately and consistently
- Build and nurture relationships with existing smaller accounts, driving repeat business and upsell opportunities on every interaction
- Support the external sales team with sample coordination, customer information gathering, and quote preparation
- Manage the customer intake and quoting process, collecting artwork, branding specs, and order requirements accurately the first time to avoid rework
- Prepare weekly reports covering inbound volume, conversion rates, orders processed, and key customer feedback
Consultant: Tshwaragano Tlhabanelo – Dante Personnel Johannesburg
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How to Apply
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About Sales/Marketing Management Jobs in Western Cape
In Western Cape, the sales and marketing management field is often considered a dynamic and competitive area, with many multinationals operating in the region. Typically, this role involves developing and implementing marketing strategies to drive business growth, as well as managing sales teams to achieve revenue targets. Generally, sales and marketing managers in South Africa can expect to be involved in various aspects of business operations, from market research and competitor analysis to team leadership and stakeholder engagement.
Typically, the salary range for a sales and marketing manager in Western Cape can vary widely depending on factors such as level of experience, company size, and industry sector. While broad ranges are difficult to provide, it is common for senior roles to command salaries between R500 000 and R1 million per annum, with junior roles starting at around R200 000 to R400 000. However, these figures are subject to variation, and actual salaries may differ based on individual circumstances.
Common skills required for a sales and marketing manager include strong communication and interpersonal skills, strategic thinking, analytical prowess, and the ability to lead and motivate teams. Typically, professionals in this role need to possess a solid understanding of market trends, customer needs, and business operations, as well as excellent problem-solving and adaptability skills. Other key competencies often include digital marketing expertise, data analysis capabilities, and the ability to drive results-oriented initiatives.
In terms of industry sectors, sales and marketing managers are commonly employed in various industries, including financial services sector, technology industry, manufacturing sector, and more. These roles offer a range of opportunities for growth and development, with many companies actively seeking experienced professionals to lead their sales and marketing teams.
For those interested in pursuing a career in sales and marketing management, there are often numerous opportunities for career progression and professional development. Typically, senior managers can expect to take on leadership roles within the company or move into executive positions, while others may choose to transition into related fields such as product management, business development, or entrepreneurship.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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