Job Description
About the Role
We are seeking a hands-on, operationally driven Guest House Manager to take full responsibility for the day-to-day running of our boutique guest house in Stellenbosch. With a focus on attention to detail, comfort, and personalised service, we deliver a seamless high-quality guest experience.
Key Responsibilities
- Manage all guest interactions, ensuring a warm, professional, and personalised experience
- Handle guest queries, requests, and complaints efficiently and effectively
- Monitor and respond to online reviews across platforms
- Assist with reservations and booking enquiries
- Oversee daily housekeeping operations and standards
- Coordinate maintenance requirements and manage external suppliers
- Manage bookings across platforms such as Nightbridge, Apply Below, and Airbnb
- Monitor occupancy levels, rates, and availability
- Ensure accurate system management and reporting
- Supervise and support on-site staff
- Allocate daily tasks and ensure operational efficiency
- Maintain a positive, accountable team culture
- Manage payments, stock control, and basic financial processes
- Compile and submit regular operational reports to the owner
Requirements
- 2–5 years’ experience in a hospitality management role, ideally within a boutique hotel or guest house environment
- Working knowledge of booking platforms and PMS systems
- Strong communication, organisational, and problem-solving skills
- Ability to work independently and take initiative
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.) not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Winelands
The Cape Winelands are renowned for their stunning natural beauty and rich history, making it a popular destination for tourists and locals alike. In this region, the catering and hospitality industry is a significant contributor to the local economy, providing employment opportunities in various roles. Typically, professionals working in this field can expect a dynamic and fast-paced work environment, with a strong focus on customer service and attention to detail.
When it comes to salary expectations, it’s generally common for entry-level positions in catering and hospitality to fall within a broad range of R20 000 – R40 000 per annum, depending on the specific role, industry sector, and company size. Experience, qualifications, and performance can significantly impact actual salaries, with senior roles often commanding higher salaries. It’s also worth noting that salaries may vary widely between companies, so it’s essential to research specific job openings and negotiate salaries accordingly.
In general, common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work well under pressure, attention to detail, and a strong focus on customer service. Typically, hospitality professionals also need to be adaptable, flexible, and able to think on their feet. In addition to these essential skills, knowledge of food preparation, presentation, and safety protocols is often expected for roles in restaurants, cafes, and hotels.
The Cape Winelands cater to various industry sectors, including the tourism industry, which is one of the largest employers in the region. Financial services sector companies also frequently require catering and hospitality staff, as well as some manufacturing sector businesses that need personnel with specific skills. Career development opportunities are often available through training programs, mentorship schemes, and internal promotions, allowing professionals to advance their careers and take on more senior roles.
In terms of career progression, common paths include working as a server or hospitality assistant before moving into more senior roles such as a restaurant manager or events coordinator. With experience and additional qualifications, professionals can also pursue specialized fields like food safety management or hotel operations management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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