Job Description
About the Role
The successful candidate will provide administrative, operational, and customer support to the marketing and direct sales department, with a strong focus on wine club administration, customer service, logistics coordination, digital content management, and events support.
Key Responsibilities
- Manage Wine Club customer queries, including deliveries, membership administration, and order-related enquiries
- Liaise with courier companies to resolve delivery issues professionally and efficiently
- Maintain accurate customer records and membership information
- Communicate with customers via email, telephone, WhatsApp, and digital platforms
- Ensure excellent customer service and positive member engagement at all times
- Assist with maintaining Wine Club FAQ content and related website updates
- Process wine orders and maintain the sales system and customer database
- Assist with stock control, purchasing, invoicing, and basic sales administration
- Track Wine Club costs and assist with maintaining marketing budget records
- Maintain spreadsheets, reports, and general departmental administration
- Provide administrative support for internal communication systems where required
Requirements
- Diploma or Certificate in Marketing, Business Administration, Hospitality, Communications, or a related field advantageous
- Minimum 23 years experience in an administrative, marketing, customer service, or hospitality-related role
- Experience within the wine, hospitality, tourism, or luxury brand industry advantageous
- Previous experience with website content management and digital communication platforms beneficial
Qualifications
- None mentioned
Salary & Benefits
- Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Cape Winelands
The administrative sector is a common field in the Cape Winelands region, typically offering stable employment opportunities to those with secretarial skills. The job market trend for this field generally indicates a steady demand for administrative professionals, especially in industries such as tourism, hospitality, and financial services.
In terms of salary, broad ranges can be expected for admin clerical roles, but actual figures may vary widely depending on factors like experience, company size, and industry sector. For instance, an entry-level position in the public sector might fall within a salary range of R20 000 – R35 000 per annum, while a senior administrative role in the private sector could span from R60 000 – R100 000 per annum or more, depending on qualifications and experience.
Common skills required for this type of role include proficiency in Microsoft Office software, data management, communication, time management, problem-solving, and attention to detail. Many employers also place a high value on IT skills such as email management, calendar organisation, and basic computer programming.
Administrative roles are often found in various industry sectors, including tourism, hospitality, financial services, manufacturing, and government. These sectors require administrative professionals to provide support to teams, manage day-to-day operations, and maintain accurate records.
Career development opportunities for admin clerical staff typically involve progressing to supervisory or management roles within the company, where they can apply their skills in a more strategic capacity. Others may choose to pursue further education or training to specialise in areas like human resources, business administration, or project management. With experience and a strong skillset, it is also possible for admin clerical staff to transition into related fields such as consulting or entrepreneurship.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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