Job Description
About the Role
The Sales Coordinator role is a critical component of our sales team, responsible for ensuring seamless communication and project coordination between departments and external parties.
Key Responsibilities
- Coordinate project tasks related to sales to ensure seamless information flow between departments and external parties
- Organize and prioritize tasks, delegate responsibilities, and gather feedback to ensure timely completion of projects
- Upon receiving and comprehending the initial brief provided by the client, engage in further dialogue, and pose additional questions to refine and tailor the specifics of the project requirements
- Manage communication channels with clients to ensure timely responses and information flow
- Consult with the dispatch team to ensure customer requirements are booked and communicated effectively
- Update invoice details, as necessary
- Oversee sales projects and function as lead salesperson when required
- Maintain physical and digital filing systems, databases, and spreadsheets
- Create and manage filing systems, update spreadsheets, and store sensitive information securely
- Read and interpret architectural plans and specifications to accurately assess project requirements
Requirements
- Matric
- Relevant qualification advantageous
- Intermediary Excel along with experience with the creating of and process of proformas and sales orders (Pastel) or other accounting software essential
- Financial experience to assist with costings and quotes
- Customer service driven, strong organisational skills ensuring completion of tasks
- Ability to read building plans
- Strong administrative skills
- Ability to multitask and work well under pressure
- Excellent communication skills in English & Afrikaans
Qualifications
- Formal education/certifications (if applicable)
Salary & Benefits
- R negotiable dependent on experience
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in Cape Town City Centre
As the hub of South Africa’s economy, Cape Town City Centre is home to a diverse range of industries that often require exceptional customer service and support skills. Typically, companies in this region prioritize providing top-notch support to their customers to maintain a competitive edge. Generally, careers in customer service and support are in demand across various sectors, including technology, financial services, manufacturing, and more.
When it comes to salary expectations for customer service and support roles in Cape Town City Centre, broad ranges vary depending on factors such as experience, company size, and industry sector. Typically, entry-level positions fall within the range of R20 000 – R40 000 per annum, while more senior roles can command salaries ranging from R50 000 – R100 000 per annum or more, depending on individual qualifications and performance. However, please note that these figures are general estimates and may not reflect actual salaries offered by specific companies at any given time.
Common skills required for customer service and support roles in Cape Town City Centre include excellent communication skills, problem-solving abilities, a positive attitude, and the ability to work well under pressure. Typically, experience working in customer-facing environments is highly valued, as are languages such as Afrikaans, English, or isiZulu. Additionally, basic IT skills, including proficiency with software applications like CRM systems or helpdesk tools, are often necessary for success in these roles.
Industries commonly employing customer service and support staff include the financial services sector, technology industry, manufacturing sector, and healthcare. These sectors require a high level of customer engagement and issue resolution, making them well-suited to individuals with strong interpersonal skills and problem-solving abilities.
Career development opportunities for those in customer service and support roles are varied and can lead to more senior positions within the same organisation or even lateral moves into related fields such as sales, marketing, or operations. Generally, experience and performance evaluations play a significant role in determining career progression, while continuous learning and professional development are essential for staying competitive in an ever-changing job market.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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