Job Description
About the Role
Dynacomm Networks is seeking an experienced IT Technician with a minimum of 5 years’ hands-on experience in IT support and infrastructure environments to join our team as an On-Site Client Support specialist based in Cape Town. As a key member of our support team, you will provide technical support, maintenance, and project assistance to our clients across various environments, requiring strong technical knowledge, excellent troubleshooting skills, and the ability to adapt to different technologies and business requirements.
Key Responsibilities
- Provide on-site and remote technical support to clients
- Diagnose and resolve hardware, software, and network-related issues
- Support and maintain Windows and macOS workstations
- Administer and support Windows Server environments
- Manage and troubleshoot Microsoft 365 and Office applications
- Diagnose and resolve network issues, including DNS, DHCP, VPN, and TCP/IP connectivity
- Install, configure, and support network infrastructure and security solutions
- Assist with endpoint security, firewall, and access management systems
- Support VoIP and business telephony platforms
- Accurately document work performed and escalate issues where required
Requirements
Minimum 5 years’ experience in an IT support or IT technician role
Strong working knowledge of Windows and macOS environments
Experience supporting and maintaining Windows Server environments
Good understanding of Microsoft 365 and related applications
Solid networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and routing fundamentals
Experience with network infrastructure and security solutions
Exposure to VoIP or business communication systems
Valid South African driver’s license
Clean criminal record
Excellent communication and interpersonal skills
Professional and presentable manner suitable for client-facing environments
Ability to work independently and manage multiple priorities
Qualifications
No specific qualifications mentioned in the original job description.
Salary & Benefits
Salary negotiable based on experience and qualifications. Company-provided transport and fuel for business-related travel.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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