Job Description
About the Role
Kendrick Recruitment is currently seeking an experienced and guest-focused Guest Experience Manager for a luxury safari lodge based in Thabazimbi. This hands-on role requires a professional who combines emotional intelligence, operational leadership, and strong coaching ability to oversee the end-to-end guest journey.
Key Responsibilities
- Oversee the integrity and delivery of the full guest journey: pre-arrival, arrival, in-stay, departure, and post-stay
- Design and safeguard key guest rituals, moments, and transitions
- Curate experiences for VIPs, repeat guests, special occasions, and long-stay guests
- Serve as escalation point for complex or sensitive guest situations
Requirements
- 5–8 years’ experience in luxury hospitality, lodge, or hotel environments
- Proven experience in guest relations or guest experience leadership
- High emotional intelligence and strong interpersonal presence
- Exceptional written and verbal communication skills
- Strong situational awareness and attention to detail
- Comfortable leading through influence rather than hierarchy
Qualifications
None mentioned.
Salary & Benefits
Negotiable DOE
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Waterberg
The hospitality and catering industry in Waterberg, South Africa, is a dynamic sector that typically offers a range of job opportunities for those passionate about delivering exceptional customer experiences. Generally, the industry is known for its seasonal fluctuations, with peak demand during tourist seasons and slower periods during off-peak months. However, this can also present opportunities for career advancement and development.
Typically, salaries in catering and hospitality positions vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions often fall within the range of R20 000 to R40 000 per annum, while more senior roles can command salaries ranging from R60 000 to R100 000 or more. However, it’s essential to note that these figures are only a general guide and may not reflect actual salaries for specific job openings.
Common skills required for catering and hospitality roles in Waterberg include excellent communication and interpersonal skills, ability to work effectively under pressure, and knowledge of food safety and hygiene protocols. Typically, candidates with prior experience in the industry, as well as those with a degree or diploma in hospitality management, hospitality studies, or a related field, are often considered for senior roles.
The industry is often dominated by sectors such as tourism, agriculture, and events management, which commonly employ catering and hospitality professionals. Financial services sector companies may also offer opportunities in this field, particularly if they have on-site restaurants or event facilities. Additionally, many hotels, lodges, and game reserves operate in the region, providing a range of job openings for those interested in working in the hospitality industry.
For those looking to advance their careers in catering and hospitality, there are often opportunities for training and development programs, as well as mentorship schemes. Typically, career progression paths involve taking on increasingly senior roles within a company, while also pursuing additional education or certifications to enhance skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Learn the common software and tools used in your industry - stay current with technology.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Bellville: Installation Site Managers posted by Hire Resolve
We urgently require skilled Installation Site Managers with expertise in industrial EC&I electrical projects to lead on-site teams, manage installations,...
View JobCape Town: Production Manager posted by Hire Resolve
An established manufacturing company seeks a Production Manager to join their team in Blackheath, Cape Town. This is a vital…
View JobMidrand: OSH Manager posted by Hire Resolve
A leading fleet management company is looking for an experienced OSH Manager with strong experience in occupational health and safety…
View JobCape Town: Product Manager posted by Hire Resolve
A leading global technology and customer-centric organisation is seeking an experienced Product Manager to drive the strategy, development, and lifecycle...
View JobCape Town: Operations Manager posted by Hire Resolve
A well-established and fast-growing company in the FMCG / food production industry is seeking a dynamic and results-driven Operations Manager…
View JobCape Town: Store Manager posted by Hire Resolve
A well-established, premium lifestyle and design brand is seeking an experienced and dynamic Store Manager to lead one of its…
View Job
Browse Employers
Job Alerts