Job Description
About the Role
Kendrick Recruitment is currently seeking an experienced and guest-focused Guest Experience Manager for a luxury safari lodge based in Thabazimbi. This hands-on role requires a professional who combines emotional intelligence, operational leadership, and strong coaching ability to oversee the end-to-end guest journey.
Key Responsibilities
- Oversee the integrity and delivery of the full guest journey: pre-arrival, arrival, in-stay, departure, and post-stay
- Design and safeguard key guest rituals, moments, and transitions
- Curate experiences for VIPs, repeat guests, special occasions, and long-stay guests
- Serve as escalation point for complex or sensitive guest situations
- Maintain a visible and engaged presence in guest areas
- Conduct daily experience walkabouts and informal quality checks
- Observe guest behaviour and proactively adjust service standards
- Collaborate with Front Office, Hosts, F&B, Wellness, Fitness, Guides, Housekeeping, and Activities to ensure seamless experiences
- Lead, coach, and inspire guest-facing teams to deliver intuitive and emotionally intelligent service
- Set clear expectations around presence, communication, and guest interaction
- Facilitate experience-focused training and coaching sessions
- Identify and develop future talent within guest-facing teams
- Monitor guest feedback platforms and respond appropriately
- Identify trends and recurring challenges, implementing practical improvements and coaching
- Share insights with General Manager and property leadership
- Ensure all guest touchpoints align with brand values and service standards
- Protect intimacy, warmth, and authenticity in service delivery
- Embed service philosophy into daily team practices
Requirements
- 5–8 years’ experience in luxury hospitality, lodge, or hotel environments
- Proven experience in guest relations or guest experience leadership
- High emotional intelligence and strong interpersonal presence
- Exceptional written and verbal communication skills
- Strong situational awareness and attention to detail
- Comfortable leading through influence rather than hierarchy
- Familiarity with guest feedback platforms and PMS systems advantageous
Qualifications
None mentioned.
Salary & Benefits
Salary: Negotiable DOE
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Waterberg
The hospitality and catering industry in Waterberg, South Africa, is a dynamic sector that typically offers a range of job opportunities for those passionate about delivering exceptional customer experiences. Generally, the industry is known for its seasonal fluctuations, with peak demand during tourist seasons and slower periods during off-peak months. However, this can also present opportunities for career advancement and development.
Typically, salaries in catering and hospitality positions vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions often fall within the range of R20 000 to R40 000 per annum, while more senior roles can command salaries ranging from R60 000 to R100 000 or more. However, it’s essential to note that these figures are only a general guide and may not reflect actual salaries for specific job openings.
Common skills required for catering and hospitality roles in Waterberg include excellent communication and interpersonal skills, ability to work effectively under pressure, and knowledge of food safety and hygiene protocols. Typically, candidates with prior experience in the industry, as well as those with a degree or diploma in hospitality management, hospitality studies, or a related field, are often considered for senior roles.
The industry is often dominated by sectors such as tourism, agriculture, and events management, which commonly employ catering and hospitality professionals. Financial services sector companies may also offer opportunities in this field, particularly if they have on-site restaurants or event facilities. Additionally, many hotels, lodges, and game reserves operate in the region, providing a range of job openings for those interested in working in the hospitality industry.
For those looking to advance their careers in catering and hospitality, there are often opportunities for training and development programs, as well as mentorship schemes. Typically, career progression paths involve taking on increasingly senior roles within a company, while also pursuing additional education or certifications to enhance skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Quantify your achievements on your CV using numbers and percentages where possible.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Cape Town: Claremont, Cape Town: BOOKSHOP SALES ASSISTANT posted by Cora O’Neil Recruitment Agency
Claremont, Cape Town: BOOKSHOP SALES ASSISTANT (x2) Minimum Requirements: -Presentable, friendly and reliable -Fully bilingual with good English communication skills…
View JobPretoria: Pretoria East: RAF LITIGATION ATTORNEY posted by Cora O’Neil Recruitment Agency
Willows, Pretoria East: RAF LITIGATION ATTORNEY (THIRD PARTY CLAIMS) Minimum Requirements: -Presentable and professional -Fully bilingual in Afrikaans and English…
View JobMidrand: Senior Engineering Geologist – Geotechnical Engineering posted by Innovazi Consulting (Pty) Ltd
RequirementsBSc (Hons) Engineering Geology (minimum)Professional registration with SACNASP (essential)10+ years’ practical experience in engineering...
View JobSomerset West: Financial Assistant posted by Helderberg Personnel
Minimum Requirements:A relevant tertiary qualification in Finance, Accounting, or a related fieldStrong numerical and analytical skillsProficiency in...
View JobWestern Cape: Logistics Consultant (Transport Broker) posted by Helderberg Personnel
EXPERIENCE AND QUALIFICATION:Minimum 2 – 4 years’ experience in a similar role within the transport industryRelevant qualification (degree or...
View JobGauteng: Trainee Sales Representative posted by The Recruitment Pig
The CompanyThe organization provides managed document services and production printing solutions to the market. They supply office automation products to...
View Job
Browse Employers
Job Alerts