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Vaalwater: Guest Relations Administrator – Vaalwater posted by Phoenix Recruitment

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Job Description

About the Role

We are seeking a highly organised and service-driven Guest Relations Administrator to join our team at a world-class Conference & Training Centre in Vaalwater. As the face of our organisation, you will be responsible for ensuring every group and international visitor enjoys a seamless, professional, and memorable experience.

Key Responsibilities

  • Manage bookings and room allocations in Nebula
  • Communicate with Group Leaders and track arrival ETAs
  • Prepare guest materials: registration cards, name & bus tags, BSOW lists, QR codes
  • Set up the studio with weekly materials
  • Welcome guests and manage efficient check in & check out processes
  • Handle guest questions, requests, and complaints
  • Coordinate with Housekeeping, Kitchen, AV, Rangers, and Training teams
  • Monitor campus stock and liaise with accounting for stock adjustments
  • Prepare departure invoices, manage tips & payments, and complete finance handovers
  • Scan and upload all event documentation and update internal sheets
  • Assist with programme distribution and game drive coordination

Requirements

Experience in hospitality, guest services, training campuses, or lodge reception. Strong administrative and organisational skills. Excellent communication and people skills. Comfortable working in a fast-paced, guest-focused environment. Tech confident: Nebula experience beneficial (or similar systems), plus Box/Google Sheets.

Qualifications

Formal education/certifications not specified.

Salary & Benefits

Salary range not specified. Flexible hours aligned to group arrivals, departures, and training schedules.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Catering / hospitality Jobs in Modimolle

The catering and hospitality industry is a vital part of Modimolle’s economic landscape, providing essential services to visitors and residents alike. Generally, the job market for caterers and hospitality professionals in Modimolle is competitive, with a common requirement being excellent customer service skills. Typically, roles in this sector are seasonal, with peak demand during tourist seasons.

Typically, salaries for catering and hospitality professionals in Modimolle fall within broad ranges. For example, entry-level positions often pay around R3 000 to R5 000 per month, while experienced professionals can earn between R6 000 to R12 000 or more, depending on factors such as company size, industry sector, and level of experience. However, it’s essential to note that these are general estimates, and actual salaries may vary significantly.

Common skills required for catering and hospitality roles in Modimolle include excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Additionally, knowledge of food safety protocols, menu planning, and inventory management is often essential. Other valuable skills include leadership, problem-solving, and adaptability. Often, employers look for candidates with a passion for delivering exceptional customer experiences.

Industries that commonly employ catering and hospitality professionals in Modimolle include the tourism industry, events management, and food manufacturing. Financial services companies and hotels also frequently require staff in this sector. Generally, roles can be found in a variety of settings, from restaurants and cafes to event venues and hotels.

Career development opportunities for catering and hospitality professionals in Modimolle are common. Typically, experienced staff may progress to senior roles such as restaurant manager or event coordinator. Others may choose to pursue further education or training in areas like culinary arts, event management, or hospitality management. With experience, it’s possible to move into leadership positions or start one’s own business in the industry.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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