Waterberg: General Management Couple posted by Wild Dreams Hospitality

About the Role

We are seeking a dynamic couple to join our team as General Managers at Wild Dreams Hospitality’s lodge within a Big 5 reserve. As a hands-on role, we’re looking for a couple who can manage a high-performing small team while maintaining exceptional 5-star standards in an intimate bushveld setting.

Key Responsibilities

• Provide overall leadership and direction across all lodge operations, ensuring service excellence and operational efficiency
• Take full responsibility for the day-to-day running of the lodge, maintaining exceptional guest experiences at all times
• Manage, mentor, and develop a small, multi-skilled team, while actively participating in daily operations where required
• Oversee financial management including budgeting, forecasting, procurement, stock control, and cost management
• Maintain and implement standard operating procedures to ensure consistency across all departments
• Ensure compliance with health, safety, and environmental regulations
• Coordinate closely with head office, ensuring accurate reporting and effective administrative processes
• Handle multiple operational functions including guest relations, staff management, and administrative duties
• Oversee maintenance and general upkeep of the lodge and its facilities
• If applicable, one partner may assist with guiding activities to enhance the overall guest experience

Requirements

• Proven experience as a senior management couple within a 5-star lodge or hospitality environment
• Strong operational knowledge across all lodge departments within a small-team structure
• Hands-on management style with the ability to work across multiple departments
• High level of maturity, resilience, and ability to operate independently without extensive on-site support
• Strong financial acumen and administrative capability
• Excellent leadership, communication, and interpersonal skills
• A stable career history demonstrating commitment to previous roles
• Ideally, one partner holds a guiding qualification with relevant field experience
• A genuine passion for hospitality, conservation, and the African bushveld

Qualifications

No formal education or certifications are required.

Salary & Benefits

Salary details will be discussed during the interview process.