Job Description
About the Role
Network Finance is seeking a Junior to Intermediate Helpdesk Engineer to join our team in the Western Cape region. As a key member of our IT operations team, you will serve as the senior escalation point for complex technical incidents and lead automation initiatives to improve operational efficiency. You will be responsible for managing secure access controls, supporting hybrid network environments, resolving escalated security incidents, and providing technical leadership during incidents.
Key Responsibilities
- Serve as the senior escalation point for complex technical incidents across endpoints, identity and access management, VPN/ZTNA, network routing, and cloud-connected services.
- Lead automation initiatives to reduce repetitive service desk tickets and improve operational efficiency, leveraging tools such as Intune, PowerShell, Autopilot, and workflow automation platforms.
- Manage and enhance secure access controls through Microsoft Entra ID, conditional access policies, and Microsoft 365 security configurations, to ensure strong identity and device protection.
- Support hybrid network environments, including design, troubleshooting, and optimisation of Azure hub-and-spoke architectures and FortiGate VPN/ZTNA connectivity.
- Resolve escalated security incidents, including suspected account compromise, MFA-related anomalies, and email quarantine or security escalations.
- Provide technical leadership during incidents and outages, responding effectively under pressure and guiding teams toward rapid resolution.
- Drive operational improvements by developing runbooks, improving support processes, and implementing automation strategies that enable faster resolution by L1 and triage teams.
Job Experience and Skills Required
- 5+ years’ experience in IT operations / support with at least 2-3 years in a senior capacity
- Strong Azure and Entra ID skills, including hybrid identity, role-based access control, and conditional Access policies
- Solid knowledge of endpoint management with Intune and Autopilot for both Windows and macOS devices
- Hands-on troubleshooting experience with FortiGate VPN/ZTNA and general networking (routing, DNS, Wifi, and Vlans)
- Proficiency with PowerShell scripting or similar tools for automation and bulk actions
- Working knowledge of Microsoft 365 E5 Stack (Defender for Endpoint, Purview, and Compliance tools – advantageous)
Salary & Benefits
Salary details will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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