Western Cape: Operations Administrator posted by Persona Staff

• Plan, schedule, and coordinate technician deployments across various regions
• Manage daily and weekly technician schedules based on operational requirements
• Monitor job progress and adjust scheduling where required
• Coordinate travel and accommodation arrangements for technicians
• Ensure alignment between job schedules and travel logistics to minimise downtime
• Maintain accurate records of all travel and accommodation bookings
• Capture and maintain accurate job records for service and repair work
• Ensure all parts used on-site are recorded and linked to job cards
• Coordinate with stores to ensure correct allocation of parts to jobs
• Support accurate and timely invoicing of completed jobs
• Ensure all jobs are invoiced timeously or quoted via the sales department
• Liaise with stores to track parts issued for specific jobs
• Assist in resolving discrepancies between issued parts and job costing
• Manage and coordinate maintenance agreements and scheduled work
• Set up and manage service schedules in line with client and operational requirements
• Oversee monthly scheduled work across multiple entities
• Act as liaison between technicians, operations, stores, finance, and clients
• Manage queries related to scheduling, job status, and service delivery
• Maintain accurate operational records, job logs, and scheduling documentation
• Assist with compiling operational reports (technician utilisation, job completion, travel costs)
• Support continuous improvement in scheduling and job tracking processes

Requirements

• Proven experience in an operations, service, or logistics coordination role
• Experience in a technical, manufacturing, or service-based environment
• Strong scheduling and planning experience (multi-resource environment)
• Experience working with job cards, invoicing processes, and operational workflows
• Proficient in Sage 300 (Service Manager) or similar systems
• Strong Excel skills
• CRM system experience (advantageous)

To apply, please send your CV to .za      
 
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.
 
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