Job Description
About the Role
We are seeking a highly experienced and skilled Premium Brand Aftersales Consultant (Service Advisor) to join our team in Johannesburg. As a key member of our aftersales department, you will be responsible for delivering exceptional customer service and driving sales growth through your technical expertise and interpersonal skills.
Key Responsibilities
- Greet customers promptly and courteously
- Listen to customer concerns and provide accurate information regarding service needs
- Maintain regular communication with customers during the service process, providing updates and addressing any questions or concerns
- Schedule service appointments and manage the service calendar to maximize efficiency
- Prepare detailed repair orders by describing symptoms, problems, and causes discovered, as well as required repairs and services
- Coordinate with the workshop team to ensure timely and accurate completion of work
- Provide customers with detailed explanations of necessary repairs and maintenance, using clear and non-technical language
- Advise customers on preventive maintenance and service intervals to promote vehicle longevity and performance
- Identify additional service opportunities and recommend products and services that enhance vehicle performance and customer satisfaction
- Promote service packages, warranties, and parts to customers
- Maintain accurate records of all service transactions and customer interactions
- Handle customer complaints and concerns with professionalism and in accordance with dealership policies
Requirements
- Minimum 3 years Service Advisor experience in an Automotive dealership
- Preferably BMW | Merc | Audi
- Computer Literate (MS Office Suite)
- Excellent Voice of Customer scores
- Own Transport Completed
- Certificated Service Advisor training
- Advantageous Experience within the premium brand sector
- Previous experience as an automotive technician
- Advantageous CRM knowledge
- Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers
Qualifications
- Formal education/certifications not specified in original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in Gauteng
The customer service and support industry is a common field of employment in Gauteng, South Africa, with many companies across various sectors requiring professionals to provide assistance to customers via phone, email, social media, or in-person. Typically, these roles are found in the technology industry, financial services sector, and manufacturing sector, where companies need to offer customer support to their clients and customers.
Generally, salaries for customer service representatives in Gauteng range from R300 000 to R600 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these salary ranges are broad and can vary widely. For example, entry-level positions may start at the lower end of this range, while senior roles or those in larger companies may command higher salaries.
Common skills required for customer service representatives include strong communication and problem-solving abilities, a positive attitude, and the ability to work under pressure. Other essential skills typically needed for this type of role include technical skills such as proficiency in CRM software, familiarity with industry-specific terminology, and the ability to adapt to new systems and processes. Typically, companies also look for customer service representatives who are empathetic, patient, and able to handle complex situations.
In terms of industry sectors, financial services sector, technology industry, and manufacturing sector are common employers of customer service representatives. These roles can provide a solid foundation for career development, with opportunities to move into senior positions or transition into related fields such as account management or sales.
For those looking to start or advance their careers in customer service, it’s essential to consider ongoing training and development opportunities. Many companies offer internal training programs or partner with external providers to upskill employees. Typically, career progression paths for customer service representatives may involve moving into team leader or manager roles, or transitioning into related fields such as sales or account management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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