Job Description
About the Role
We are seeking an experienced Software Implementation Engineer with expertise in AI and agentic workflows to join our team in Durban (Hybrid). As a key member of our implementation team, you will design and deploy autonomous workflows using modern orchestration frameworks to manage end-to-end customer journeys. Your role will involve leading deep-level integrations with enterprise systems, building AI agents, and ensuring seamless human-in-the-loop handoffs.
Key Responsibilities
- Agentic Architecture: Design and deploy multi-step autonomous workflows using modern orchestration frameworks (e.g., LangGraph, CrewAI, or PydanticAI) to manage end-to-end customer journeys
- Enterprise Systems Integration: Lead deep-level integrations with CRMs (Salesforce, HubSpot) and communication APIs (WhatsApp, SendGrid)
- Event-Driven Automation: Build and orchestrate AI agents utilising Webhooks and Triggers to ensure near real-time data synchronisation between LLM outputs and client databases
- Agentic Evaluation (Evals) & Reliability: Design rigorous testing protocols to ensure AI agents operate within enterprise guardrails, handling edge cases with high confidence and seamless Human-in-the-Loop (HITL) handoffs
- Consultative Scoping: Partner with client stakeholders from technical leads to C-suite executives to translate vague business objectives into robust, scalable technical requirements
- Performance & ROI Analytics: Monitor post-launch observability metrics (latency, token cost, task completion rates) to demonstrate clear business value through data-driven reporting
Requirements
- Deep practical experience with LLM Orchestration
- Understanding of the difference between a simple chain and a cyclic, reasoning-based agent
- Expert proficiency in RESTful APIs, Webhook architectures, and managing asynchronous data flows
- Strong ability to process, map, and transform disparate enterprise schemas using Python and the pragmatic use of Excel for data cleaning
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.) are not required for this role.
Salary & Benefits
Salary information is not available at this time.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in eThekwini
In the eThekwini metropolitan area, the IT and computing industry is experiencing steady growth, driven by the city’s strong economy and increasing demand for digital solutions. This trend is often reflected in job listings, with a wide range of positions available across various sectors. As a result, individuals with expertise in this field are well-positioned to capitalize on opportunities.
The salary range for IT and computing professionals in eThekwini can vary widely, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may command salaries ranging from R400 000 to R600 000 per annum, while senior roles can exceed R1 million or more. However, these figures are only a rough guide, and actual salaries can differ significantly depending on individual circumstances.
Common skills for IT and computing professionals include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile. Additionally, many roles require strong analytical and problem-solving skills, as well as the ability to communicate technical concepts effectively. Other important skills may include expertise in cloud computing, data analytics, or cybersecurity.
The IT and computing industry is often found in various sectors, including financial services, technology, manufacturing, and healthcare. These industries frequently post job openings for software developers, IT project managers, and other specialized roles. While these opportunities can be found across a range of companies, some well-known multinationals like Google and Microsoft also have a presence in eThekwini.
For those looking to advance their careers, there are many development opportunities available within the industry. Common career progression paths include moving from a junior developer role to a senior software engineer, or transitioning into a leadership position as an IT manager or director. Additionally, certifications like CompTIA A+ or ITIL Foundation can provide valuable skills and enhance employability. By developing these skills and staying up-to-date with industry trends, individuals in the eThekwini IT sector can build successful careers and capitalize on opportunities for growth and advancement.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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