South Africa: Front of House posted by Wild Dreams Hospitality

About the Role

We are seeking a warm and welcoming Front of House team member to join our small, nature-based lodge in South Africa. As part of our self-catering operation, we place a strong emphasis on delivering exceptional guest experiences. If you thrive in a close-knit team environment and enjoy hands-on, guest-facing work, we would love to hear from you.

Key Responsibilities

• Managing guest check-ins and check-outs
• Hosting guests and providing lodge orientation
• Ensuring high standards of room checks and overall lodge presentation
• Assisting across all lodge departments as required
• Handling reception and administrative duties
• Assisting with deliveries, stocktaking, and basic inventory control
• Supporting and communicating effectively with other departments
• Managing guest queries and complaints professionally
• Assisting with ad hoc marketing-related tasks
• Upholding the lodge’s brand, service, and operational standards
• Performing ad hoc duties as required
• Being a strong team player with a positive, can-do attitude

Requirements

• Previous experience in front of house, guest relations, or hospitality
• Strong guest-facing skills with a natural hosting ability
• Comfortable handling administrative duties
• Confident using booking and accounting systems, including: Nightsbridge, Booking.com, Airbnb, LekkeSlaap and Xero
• Excellent communication and organisational skills
• Ability to work independently and as part of a small team
• Comfortable living and working in a remote, bush environment
• Reliable, responsible, and adaptable
• Physically fit and willing to be hands-on
• Strong work ethic with high attention to detail

Qualifications

No formal education or certifications are required for this role.

Salary & Benefits

R10,000 per month, live-in position with uniform included. Work cycle of 6 weeks on, 2 weeks off.