Job Description
Core Criteria:
- Grade 12
- Tertiary education in relevant industries
- Experience using SEMPER is essential
- At least 3 years in a reservations position
- In-depth knowledge of business and customer needs in Tourism industry (rates, activities, lodge operational procedures etc.)
- Able to work independently as well as within a group
- Efficient Computer skills
Candidate Responsibilities:
- Creating and achieving a desired service level to both customers and lodge operations
- Maximizing occupancies by filling empty room gaps
- Liaising with and preparation for guests to enhance their experience
- Accurately managing bookings from initial enquiry to booking confirmation and payment
- Receive and give feedback on telephonic, electronic and written enquiries
- Professional and presentable at all times
- Be courteous at all times, even if the client appears to be in the wrong.
- Regular communication with clients regarding reservation
- Timeous follow-ups on all reservations
- Management of deposit payments and outstanding payments according to time schedule
- Assist with all properties in portfolio
- Taking of calls
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Tourism/Hospitality Management Jobs in Gauteng
Gauteng, the economic hub of South Africa, is home to various Tourism and Hospitality Management positions that cater to a diverse range of industries. The job market in this sector typically offers a mix of opportunities for individuals looking to pursue careers in customer service, event management, and hotel operations.
Generally, salaries for Tourism and Hospitality Management roles in Gauteng tend to fall within broad ranges, often influenced by factors such as experience, company size, and industry sector. While it’s difficult to provide an exact salary range without knowing the specific circumstances, common salaries typically start at around R30 000 – R40 000 per annum for entry-level positions, increasing to R60 000 – R80 000 per annum or more for experienced professionals in larger companies.
Common skills required for Tourism and Hospitality Management roles include excellent communication and interpersonal skills, attention to detail, organisational abilities, problem-solving skills, adaptability, and the ability to work well under pressure. Additionally, proficiency in Microsoft Office applications, languages such as Afrikaans or isiZulu (where relevant), and knowledge of South African culture and history can be advantageous.
Tourism and Hospitality Management roles are commonly found across various industries, including the financial services sector, technology industry, manufacturing sector, and entertainment sector. These sectors often require Tourism and Hospitality professionals to manage events, conferences, and corporate functions, ensuring seamless guest experiences and operational efficiency.
Career progression for individuals in this field can be rewarding, with opportunities to move into senior management positions or specialise in specific areas such as event management or hotel operations. Many companies also provide training and development programs to enhance skills and knowledge, allowing professionals to advance their careers and take on new challenges.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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