East London: IT Systems & Application Analyst posted by Flair TM

Key Responsibilities

• Conduct thorough analysis of current business processes and identify opportunities for improvement.
• Analyse data trends, identify risks, and provide insights to support decision-making.
• Collaborate with stakeholders to gather, validate, and document business requirements.
• Develop and maintain detailed process maps, workflows, and documentation using standards such as BPMN.
• Perform gap analysis between current processes and desired outcomes and recommend actionable solutions.
• Facilitate workshops and meetings to elicit requirements and ensure stakeholder alignment.
• Work closely with cross-functional teams to support the successful implementation of approved process changes.
• Assist with user acceptance testing (UAT) and maintain requirements traceability throughout the project lifecycle.
• Conduct regular reviews of processes to identify potential issues and recommend improvements.
• Document policies and standard operating procedures (SOPs) using PMO-approved templates, ensuring alignment with business requirements.
• Identify policy-related gaps during process development and recommend changes for inclusion in draft policy documents.
• Support change management activities by providing input for training materials and user documentation.
• Stay up to date with industry trends and best practices to continuously improve business processes.

Minimum Requirements

• Bachelor’s degree in Business Administration, Management, or related field.
• Proven experience as a Business Analyst or similar role (minimum 3–5 years for mid-level).
• Familiarity with BPMN and process modelling tools (Visio, Smartsheet, SIPOC).
• Experience with requirements management tools and methodologies.
• Knowledge of project management principles (PMI-PBA advantageous).

Key Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to facilitate workshops and engage stakeholders effectively.
• Attention to detail with the ability to manage multiple priorities.
• Ability to work independently and collaboratively within a team.
• Experienced in process modelling, documentation, and change impact analysis.
• PMO support capabilities for documentation and process alignment.

Why Join Us?

• Work for a progressive property development company in Centurion.
• Engage in meaningful business process improvement projects.
• Opportunity to develop expertise in process analysis, PMO, and change management.