Menu Close

Cape Town Region: Front Office Manager posted by Mama Shelter Residences & Hotel I Cape Town

Advertisement



Job Description

About the Role

As Mama Shelter Residences & Hotel I Cape Town’s Front Office Manager, you will be the face, energy, and leader behind every first impression. You will set the tone for the entire guest experience, leading from the front, driving performance, and creating a space where your team shines and guests feel instantly at home.

Key Responsibilities

  • Drive smooth daily operations, structure, and consistency across all shifts
  • Define and elevate the guest journey, ensuring every interaction feels personal, seamless, and full of Mama magic
  • Lead, coach, and develop your team into confident, high-performing Mama stars
  • Monitor KPIs, guest feedback, and operational results, turning insights into action that elevates performance
  • Work hand-in-hand with all departments to deliver one connected, effortless guest experience across the hotel
  • Own all Front Office systems (OPERA & more), ensuring efficiency, accuracy, and smart use of guest data
  • Set and maintain high standards, from billing accuracy to room allocation and service delivery
  • Drive revenue through smart upselling, inventory management, and strong financial control
  • Ensure all front-of-house areas are always looking fresh, functional, and full of Mama personality
  • Handle escalations with confidence and calm, making decisions, owning them, and turning challenges into wins
  • Continuously improve systems, processes, and service to keep Mama evolving

Requirements

  • Solid experience leading a Front Office team in hospitality
  • Confidence with systems like OPERA and understanding of Front Office operations inside out
  • Natural leadership skills that inspire, motivate, and develop people
  • Commercial awareness and understanding of how operations impact the bottom line
  • Ability to thrive in a fast-paced, ever-changing environment
View Job  Johannesburg: Automotive Financial Services Lead Generation Team Leader - Gauteng, Bryanston

Qualifications

  • Hospitality or Tourism qualification (desired)
  • Pre-opening or lifestyle brand experience (desirable)

Salary & Benefits

  • Salary details not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

View Job  Port Elizabeth: Refrigeration Technician posted by Network Finance

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town Region, Western Cape


Job Seeker Tip

Get references ready before you need them - keep in touch with past managers and colleagues.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

View Job  Hermanus: Restaurant Manager - Luxury Hotel - Hermanus | Lb posted by Kendrick Recruitment

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Pretoria: Brooklyn, Pretoria: LITIGATION SECRETARY posted by Cora O’Neil Recruitment Agency

Jobs in Pretoria April 14, 2026
Cora O'Neil Recruitment Agency Gauteng Jobs in Pretoria Pretoria

Brooklyn, Pretoria: LITIGATION SECRETARY Minimum Requirements: -Well presentable and professional Afrikaans speaking female (preferably aged ±30 – 45 years) -Afrikaans…

View Job

Pretoria: Brooklyn, Pretoria: LITIGATION ATTORNEY posted by Cora O’Neil Recruitment Agency

Jobs in Pretoria April 14, 2026
Cora O'Neil Recruitment Agency Gauteng Jobs in Pretoria Pretoria

Brooklyn, Pretoria: LITIGATION ATTORNEY Minimum Requirements: -Presentable and professional individual (preferably aged approximately 28-35 years) -Afrikaans and English first and…

View Job

Cape Town City Centre: Digital Designer

Jobs in Cape Peninsula April 14, 2026
advertising Marketing PR

Tsogo Sun Digital is looking for a talented Digital Designer to create high‑impact, digital‑first creative across web, landing pages, display,…

View Job

Johannesburg: SALES EXECUTIVE – EARTHMOVING/FORKLIFTS

Jobs in Central Johannesburg April 14, 2026
Sales

Sales Executive specializing in Earthmoving and Forklifts * Matric * 4-6 years of experience in   Earthmoving / Forklifts…

View Job

Waterberg: Food and Beverage Manager

Jobs in Limpopo Remote April 14, 2026
Catering hospitality

Job Specification: Qualifications: Matric (minimum requirement) Relevant hospitality or F&B qualification (advantageous) Experience: Minimum 10 years...

View Job

Cape Town City Centre: Factory Manager

Jobs in Cape Peninsula April 14, 2026
Engineering

Key Responsibilities: Lead and manage end-to-end factory operations, including fabrication, machining, assembly, and finishing Ensure production schedules...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town Region, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area