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Sandton: Vip Service Ambassador – Sandton posted by Phoenix Recruitment

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Job Description

About the Role

The 5* hotel in Sandton is seeking an exceptional VIP Service Ambassador to join their dynamic team. As the primary point of contact for high-profile guests, you will deliver a personalised and seamless service experience that exceeds expectations and reflects our luxury standards.

Key Responsibilities

  • Provide highly personalized, discreet, and anticipatory service to VIP and VVIP guests
  • Act as a dedicated liaison between the guest and all hotel departments
  • Ensure flawless arrival, in-house, and departure experiences
  • Anticipate guest preferences and proactively arrange bespoke services
  • Handle special requests, celebrations, and confidential matters with professionalism
  • Build strong rapport with VIP guests to encourage loyalty and repeat visits
  • Maintain detailed guest profiles and preferences in the PMS system
  • Coordinate personalized welcome amenities and farewell gestures in coordination with the GRM
  • Ensure recognition of returning VIP guests

Requirements

  • Grade 12
  • Minimum 6 years in a VIP host, hospitality, or customer-facing role
  • Extensive 5* guest relations experience
  • Strong interpersonal skills
  • Proficiency in MS Office
  • Ability to use CRM/reservation systems

Qualifications

  • None specified

Salary & Benefits

  • Not mentioned

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in North Johannesburg

The catering and hospitality industry is a thriving sector in North Johannesburg, offering various career opportunities to individuals with the right skills and passion. Typically, this field is driven by the growth of the tourism and events industries, which creates a demand for skilled professionals in roles such as event coordinators, chefs, and hospitality managers.

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In general, salaries for catering and hospitality positions in North Johannesburg can vary widely depending on factors like experience, company size, industry sector, and level of responsibility. However, broadly speaking, entry-level positions may fall within the R200 000 – R350 000 per annum range, while senior roles or those in larger organizations may command higher salaries, typically ranging from R400 000 to R600 000 per annum. It’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, attention to detail, ability to work under pressure, and a strong understanding of food safety and hygiene practices. Other valuable skills often include event management, marketing, and customer service skills. Additionally, many employers place a high value on certifications in areas such as culinary arts or hospitality management.

The catering and hospitality industry is diverse, with various sectors that commonly employ these roles. The financial services sector, technology industry, manufacturing sector, and tourism industry are just a few examples of the types of industries that often require skilled professionals in this field. Furthermore, many companies in these sectors have locations in North Johannesburg, providing opportunities for job seekers.

Career progression in catering and hospitality is typically based on gaining experience, developing new skills, and taking on additional responsibilities. Many graduates and entry-level professionals can expect to move into senior roles or pursue further education in areas such as culinary arts, event management, or hospitality administration.


This information provides general career guidance. Actual salaries and requirements vary by employer.

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