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Johannesburg: Contact Centre Agent posted by Cre8work!

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Job Description

About the Role

As a Contact Centre Agent at Cre8work!, you will be responsible for providing exceptional customer service and support to our clients. This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.

Key Responsibilities

  • Answering phones from customers professionally and responding to customer inquiries and complaints
  • Researching required information using available resources
  • Handling and resolving customer complaints regarding product sales to customer service problems
  • Providing customers with the organizations’ service and product information
  • Processing forms, orders, and applications requested by the customers
  • Identifying, escalating priority issues and reporting to high-level management
  • Following up complicated customer calls where required
  • Obtaining and evaluating all relevant data to handle complaints and inquiries
  • Recording details of comments, inquiries, complaints, and actions taken
  • Managing administration, communicating and coordinating with internal departments
  • Technical expert in related computer applications
  • Able to maintain customer confidentiality
  • Act as liaison between the company and its internal and external current and potential customers
  • Accept ownership for effectively solving customer issues, complaints, and enquiries, keeping customer satisfaction at the core of every decision and behavior
  • Management of inbound and outbound customer interactions at a timely manner
  • Follow communication scripts when handling different topics
  • Identify customer needs, clarify information, research every issue and provide solutions and or alternatives
  • Update existing customer information
  • Identify and escalate priority issues
  • Seize opportunities to sell products when they arise
  • Build sustainable relationships and engage customers by going the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Updates job knowledge by studying new product descriptions, participating in internal and external educational opportunities
  • Meet personal/team qualitative targets
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Requirements

  • Matric (compulsory)
  • Strong communication skills
  • Presentable
  • Clear criminal record

Qualifications

No formal education or certifications mentioned.

Salary & Benefits

Salary range not specified.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Manufacturing Production Jobs in Gauteng

Manufacturing production positions are a vital part of the Gauteng economy, typically found in various industries such as financial services, technology, and manufacturing sectors. Generally, this field is characterized by a need for highly skilled and organized individuals who can manage production lines, supervise teams, and ensure efficiency. Typically, employees in these roles work in controlled environments with varying levels of manual labor and technical requirements.

Typically, salaries for Manufacturing Production positions in Gauteng range from R400 000 to R800 000 per annum, depending on experience, company size, industry sector, and individual qualifications. Commonly, senior production managers can earn higher salaries, but this is highly dependent on specific circumstances, such as those related to the employee’s level of expertise, years of service, and performance evaluations.

Common skills for Manufacturing Production roles include technical knowledge of manufacturing processes, leadership and communication abilities, problem-solving skills, and experience with inventory management systems. Typically, candidates in these positions possess a strong understanding of production planning, quality control, and supply chain management. Additionally, proficiency in languages such as Afrikaans, English, or isiZulu can be beneficial for communication with local suppliers and colleagues.

In Gauteng, Manufacturing Production roles are often found in the technology industry, which requires highly skilled workers to manage complex manufacturing processes and meet tight production deadlines. Financial services companies may also employ production staff to oversee the manufacture of securities, currency, and other financial instruments. Furthermore, the manufacturing sector itself frequently employs individuals with technical knowledge of production lines and machinery.

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For those seeking a career in Manufacturing Production, there are opportunities for advancement and development. Typically, employees can progress from production line workers to team supervisors or department managers after gaining relevant experience and developing necessary skills. Higher-level roles may involve managing multiple production lines, implementing quality control processes, or taking on strategic planning responsibilities within the company.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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