Job Description
About the Role
As a Senior Travel Specialist at Craven Cottage CC, you will be responsible for delivering exceptional high-end travel experiences to our discerning clients. You will work closely with suppliers, manage complex itineraries, and provide outstanding client service.
Key Responsibilities
- Conduct in-depth consultations with high-end clients to understand their travel preferences, interests, and specific requirements.
- Create highly personalized travel itineraries, including luxury accommodations, private transportation, exclusive experiences, and dining reservations, tailored to each client’s needs.
- Develop and maintain strong relationships with suppliers to secure exclusive deals and experiences for clients.
- Ensure seamless logistics for each trip, including managing flight details, transfers, and other travel arrangements.
- Handle unexpected issues or changes to travel plans with professionalism and efficiency, ensuring minimal disruption to the client’s experience.
- Prepare detailed travel itineraries, travel documents, and other relevant information for clients.
- Acknowledge receipt of written requests received from agents and ensure quick turn-around times.
- Respond to written requests and provide written confirmations.
- Open client files according to company standards.
- Load reservations on Tourplan.
- Ensure confirmation of services with suppliers.
- Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations.
- Arrange Meet and Greets as required.
- Handle and escalate client complaints.
- Manage MOD phone and queries as required.
Requirements
- Matric / Grade 12
- Minimum 5 years Inbound Tourism industry experience in a senior role dealing with the high-end, luxury markets
- Experience in tailor-made FIT itineraries
- Travel & Tourism qualification would be preferable
- Tourplan knowledge and execution would be preferable
Qualifications
- Formal education/certifications: (None mentioned)
Salary & Benefits
- Salary details not specified.
Administration
- Full understanding and follow-through of all divisional procedures and policies.
- Submit timeous reports as requested and adhere to deadlines.
- Maintain complete confidentiality with all company intellectual capital.
- Ensure that all documentation has been filed and that files are updated.
Client Relationships
- Ensure client expectations are met and the highest delivery of service is driven through the business.
- Build and retain relationships with clients.
- Ensure effective communication with clients at all times.
- Ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously.
Supplier Relationships
- Commitment to and building relationships with preferred partners.
- Establishing best product.
- Personal development on destinations and products.
- Actively source new products and creative ideas.
Team Work
- Build and maintain good relationships within the team.
- Proactively get involved.
- Assist in areas of expertise.
- Flexibility to assist colleagues out of normal office hours, when and if required.
Learning & Development
- Continuously develop product knowledge, attend industry events, seminars, conferences, and participate in supplier workshops, educationals, and trade shows.
- Keep abreast of industry trends.
- Attend all internal training interventions.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Retail Management Jobs in Gauteng
In Gauteng, the retail management industry is a common and thriving sector, with various opportunities available across the province. Typically, retailers in this region manage stores, oversee inventory, and are responsible for maintaining customer satisfaction. Generally, these roles involve coordinating daily store operations, managing staff, and driving sales growth.
Salary ranges for retail managers in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salary expectations typically fall within the range of R400 000 to R600 000 per annum. However, it’s essential to note that these figures are general estimates and may differ significantly based on individual circumstances. For example, senior managers in larger corporations or those with extensive experience in specific industries may earn higher salaries.
Common skills required for retail management roles include strong leadership and communication skills, as well as the ability to work under pressure. Other essential skills typically include inventory management expertise, customer service knowledge, and basic accounting principles. Retail managers must also be adept at managing teams, handling conflict resolution, and implementing operational efficiency initiatives. In addition to these fundamental skills, having experience with point-of-sale systems, e-commerce platforms, and data analysis software can provide a competitive edge in the job market.
Retail management roles are commonly found across various industries, including financial services sector, technology industry, manufacturing sector, and consumer goods retailers. These sectors value skilled professionals who can drive sales growth, manage inventory, and maintain customer satisfaction.
Career development opportunities for retail managers in Gauteng typically involve promotions to senior leadership positions or specialized roles such as store operations manager or buying manager. With experience and additional training, individuals can transition into management consultant roles, where they can apply their expertise to help other businesses improve their operational efficiency. Furthermore, many retail managers pursue further education or obtain specialized certifications to enhance their skills and advance in their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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