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Secunda: Call Coordinator posted by iOCO Digital Pty Lty

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Job Description

About the Role

We are seeking a detail-oriented and proactive Call Coordinator with 13 years of experience in IT Service Desk, Helpdesk, or call coordination environments. The ideal candidate will be responsible for effective call management, ensuring accurate logging, tracking, and escalation of incidents while maintaining high standards of quality control and governance.

Key Responsibilities

  • Call Management
  • Reporting
  • Quality Control & Governance
  • Operational Support
  • SLA & Performance Monitoring

Requirements

  • 13 years in IT Service Desk / Helpdesk / Call Coordination
  • Experience with ITSM tools (e.g. ServiceNow) is advantageous
  • Exposure to SLA-driven environments preferred
  • Basic understanding of IT support processes (ITIL)
  • Ability to multitask and work under pressure
  • Direct User communication verbally and written
  • Good communication skills and fluent in English verbally and written
  • Attention to Detail
  • Self-sufficient
  • Soft skills

Qualifications

  • Grade 12
  • Computer and MS Office Literate (Administrative Certificate)

Salary & Benefits

(No salary information is provided in the original job description. Therefore, this section will be skipped.)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Mpumalanga

In Mpumalanga, South Africa, the IT and computer industry is a growing sector, with many companies operating in various sectors such as technology, manufacturing, and financial services. Typically, job opportunities are available in this field, with a general demand for skilled professionals to support business operations and innovation. However, it’s essential to note that job market trends can vary depending on factors like location, industry sector, and company size.

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Generally, salaries for IT and computer roles in Mpumalanga can range from R500 000 to R2 million per annum, depending on the specific role, level of experience, and industry sector. Typically, entry-level positions may command lower salaries, while senior roles or those in industries with high demand, such as technology or financial services, may offer more substantial compensation packages. However, actual salaries can vary significantly, and these figures are only a rough guide.

Common skills required for IT and computer roles in Mpumalanga include programming languages (such as Java, Python, or C++), data analysis and interpretation, software development methodologies, and cloud computing expertise. Other essential skills may include project management, communication, and problem-solving abilities. Typically, companies look for professionals with a strong foundation in these areas to support their digital transformation initiatives.

Industry sectors that commonly employ IT and computer roles in Mpumalanga include the technology industry, financial services sector, manufacturing sector, and healthcare. The technology industry is often at the forefront of innovation, while financial services and healthcare require skilled professionals to manage data and systems securely. Manufacturing companies also rely on IT and computer systems to optimize production processes and improve efficiency.

For those interested in pursuing a career in IT or computer science, there are many opportunities for development and growth. Typically, entry-level roles provide a solid foundation for progression, while more senior positions offer leadership and management responsibilities. Many companies also invest in training and development programs to upskill their employees, providing opportunities for professional growth and advancement. With the right skills and experience, IT professionals can look forward to a rewarding and challenging career in Mpumalanga’s growing technology sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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