Western Cape: Sales Manager posted by Helderberg Personnel

About the Role

Helderberg Personnel is seeking an experienced Sales Manager to lead our sales efforts in South Africa, driving revenue growth and expanding our network of resellers and affiliates within the local market. The ideal candidate will possess exceptional sales management skills, a deep understanding of launch monitor technology, and excellent communication abilities.

Key Responsibilities

• Team Leadership: Manage a team of Sales Representatives working across early, late, and graveyard shifts
• Performance Tracking: Monitor live chats, emails, and calls regarding product inquiries, order tracking, and technical sales support
• Scheduling: Ensure proper coverage to meet the needs of our global markets (from 8 am SAST to 5 pm PST)
• Quality Control: Maintain the highest standard of product knowledge and customer service across all e-commerce platforms
• Direct Sales: Drive revenue growth for the company’s products within South Africa
• Channel Management: Manage and expand our network of resellers and affiliates
• Partnerships: Manage key partnerships of South Africa
• Field Marketing: Oversee on-site demonstrations and represent the company at major golf tournaments and industry events
• Strategic Alignment: Coordinate directly with the COO in USA to align local efforts with global marketing and sales goals
• Reporting: Provide weekly insights into sales performance, market trends, and team productivity
• Target Audience Identification: Proactively identify and engage with new customers, including golf instructors, club fitters, and driving range facilities for the company’s integration
• Needs Assessment: Conduct thorough consultations to identify unique customer requirements and tailor solutions accordingly
• Promotions: Work with COO and VP of Marketing to plan Shopify promotions, including the creation and performance tracking of promotional codes
• CRM Management: Maintain records within the CRM
• Lead Management: Execute immediate follow-ups and maintain high engagement levels throughout the sales cycle
• Objection Handling: Confidently address customer concerns and objections
• Data Proficiency: Maintain a strong understanding of analytical golf data to provide expert insights to clients
• Product Evolution: Assist in the testing, validation, and approval phases of new hardware and software releases.
• Account Management: Provide post-sale support and foster continuous relationship building to ensure long-term customer retention

Requirements

• Qualifications: Bachelor’s degree in Business, Sales, Marketing, Commerce, or a related field preferred (Equivalent industry experience will be considered where formal qualifications are not present)
• Experience: 5+ years in Sales Management, preferably within the golf, sports tech, or luxury hardware industries
• Communication: Exceptional verbal and written English skills
• Flexibility: Ability to work South African office hours, with two days per week requiring an afternoon/evening shift to overlap with the US Eastern Time Zone
• Technical Aptitude: Deep understanding of (or ability to quickly learn) launch monitor technology and data-driven golf performance
• Network: Existing relationships within the South African golf industry is a significant advantage

Working Hours

• Standard South African business hours
• Requirement: Two days per week (e.g., Tuesday/Thursday), the candidate must work a shifted schedule (e.g., 12 pm – 9 pm SAST) to allow for direct overlap and collaboration with the Florida-based COO and US team.

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