Bela-Bela: Guest Relations Officer posted by Cedar Wood Recruitment

April 29, 2026 Jobs in Bela-Bela

Cedar Wood Recruitment

Waterberg

Catering / hospitality

Job Description

About the Role

We are seeking a Guest Relations Officer to join our client’s team at their lodge in Limpopo, where you will serve as the first point of contact for guests, delivering a warm and memorable arrival and departure experience.

Key Responsibilities

Welcome guests on arrival, assist with check-in and check-out.
Provide lodge information, answer questions, and handle special requests.
Ensure a friendly, professional, and efficient guest journey at all touchpoints.
Collect guest feedback and ensure follow-up on concerns.
Manage guest complaints and queries promptly and effectively.
Act as a liaison between guests and internal teams to resolve issues quickly.
Maintain accurate guest information and communication logs.
Review arrival, occupancy, and VIP reports, ensuring room allocations and special requests are prepared.
Monitor PMS and reservation systems.
Coordinate with Housekeeping and other departments for guest requirements.
Ensure smooth handling of VIP arrivals, pre-registrations, and departures.

Requirements

Hospitality qualification or relevant experience preferred.
Strong customer service and interpersonal skills.
Excellent communication skills (English – written & verbal).
Ability to work under pressure in a busy lodge environment.
Professional, well-presented, organised, and detail-oriented.
Positive attitude with strong teamwork and problem-solving abilities.
Ability to work shifts, weekends, public holidays, and evenings.

Qualifications

No specific qualifications mentioned.

Salary & Benefits

Provident fund (5%) – compulsory. Medical aid (Discovery Classic Saver)– optional. Meals provided on duty.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

View Job Lephalale: Restaurant Manager

About Catering / hospitality Jobs in Waterberg

The hospitality and catering industry in Waterberg, South Africa, is a dynamic sector that typically offers a range of job opportunities for those passionate about delivering exceptional customer experiences. Generally, the industry is known for its seasonal fluctuations, with peak demand during tourist seasons and slower periods during off-peak months. However, this can also present opportunities for career advancement and development.

Typically, salaries in catering and hospitality positions vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions often fall within the range of R20 000 to R40 000 per annum, while more senior roles can command salaries ranging from R60 000 to R100 000 or more. However, it’s essential to note that these figures are only a general guide and may not reflect actual salaries for specific job openings.

Common skills required for catering and hospitality roles in Waterberg include excellent communication and interpersonal skills, ability to work effectively under pressure, and knowledge of food safety and hygiene protocols. Typically, candidates with prior experience in the industry, as well as those with a degree or diploma in hospitality management, hospitality studies, or a related field, are often considered for senior roles.

The industry is often dominated by sectors such as tourism, agriculture, and events management, which commonly employ catering and hospitality professionals. Financial services sector companies may also offer opportunities in this field, particularly if they have on-site restaurants or event facilities. Additionally, many hotels, lodges, and game reserves operate in the region, providing a range of job openings for those interested in working in the hospitality industry.

View Job Bela-Bela: F&B Manager

For those looking to advance their careers in catering and hospitality, there are often opportunities for training and development programs, as well as mentorship schemes. Typically, career progression paths involve taking on increasingly senior roles within a company, while also pursuing additional education or certifications to enhance skills and knowledge.

This information provides general career guidance. Actual salaries and requirements vary by employer.

GO APPLY NOW

Safe & secure application process