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Brakpan: Internal Sales and Service Manager

Job Description

About the Role

We are seeking an experienced Internal Sales and Service Manager to lead our internal sales and customer support function in Brakpan. As a commercially minded leader, you will drive service excellence, operational efficiency, and team performance while partnering closely with business development and operational teams to ensure seamless customer delivery and sustained client satisfaction.

Key Responsibilities

  • Lead, mentor, and support the internal sales team and front-desk support staff
  • Drive a high-performance, customer-focused culture
  • Monitor workloads, turnaround times, and service delivery standards
  • Coach team members to improve accountability, efficiency, and customer engagement
  • Collaborate closely with external sales and operational teams to ensure seamless execution
  • Act as the escalation point for customer queries and service-related matters
  • Build and maintain strong long-term customer relationships
  • Ensure accurate communication regarding pricing, stock availability, and delivery timelines
  • Maintain high levels of customer satisfaction and retention through solution-driven service
  • Ensure adherence to pricing structures, discount controls, and stock policies
  • Monitor quotations, orders, and transactions for accuracy and compliance
  • Resolve internal operational and sales-related queries effectively
  • Ensure all documentation and sales administration are processed accurately and timeously

Requirements

  • Grade 12 / Matric (essential)
  • Relevant tertiary qualification advantageous
  • 3–5 years’ experience within internal sales, customer service, or sales administration
  • Previous team leadership or supervisory experience essential
  • Strong understanding of pricing controls, customer service principles, and sales processes
  • CRM systems experience and strong Microsoft Excel proficiency

Qualifications

(No qualifications mentioned in the original job description)

Salary & Benefits

(No salary information mentioned in the original job description)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in Ekurhuleni

In Ekurhuleni, the sales landscape is generally driven by the demand for skilled professionals to engage with customers and promote products or services. Typically, sales roles in this region involve building relationships, identifying opportunities, and closing deals to meet or exceed targets. This sector often requires adaptability and a strong work ethic.

The salary range for sales positions in Ekurhuleni can vary significantly depending on factors such as experience, company size, and industry sector. Broadly speaking, common salary ranges for sales professionals in this region typically fall within the following ranges: R400 000 to R700 000 per annum. However, it is essential to note that these figures are general estimates and may not reflect the actual compensation packages offered by specific employers. Various factors such as performance, industry norms, and company policies can influence salaries.

Common skills required for sales roles in Ekurhuleni include strong communication and interpersonal skills, a solid understanding of the product or service being sold, and the ability to think creatively and outside the box. Additionally, sales professionals often need to be self-motivated, goal-oriented, and comfortable with rejection. In terms of industry sectors, common employers of sales professionals in Ekurhuleni include financial services sector, technology industry, manufacturing sector, retail sector, and business-to-business (B2B) companies.

For those looking to launch or advance a career in sales, there are several opportunities for growth and development. Typically, sales roles provide access to training programs, mentorship, and performance-based promotions. With experience, sales professionals can move into leadership positions, specialize in specific product areas, or transition into related fields such as account management or business development. In general, sales professionals who demonstrate a strong work ethic, continuous learning, and adaptability are well-positioned for long-term success and career advancement in this field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Brakpan, Jobs in East Rand, Jobs in Ekurhuleni

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