Job Description
About the Role
MC Willmo Trading and Projects is seeking an experienced Team Leader to join our team urgently. As a key member of our operational leadership, you will be responsible for overseeing various aspects of our tourism operations to ensure exceptional customer experiences and efficient service delivery.
Key Responsibilities
- Supervise front-of-house/back-of-house teams
- Manage work schedules
- Ensure efficiency in tourism operations
- Monitor team adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
- Handle client needs, resolve complaints, and ensure high-quality service
- Oversee budgets, cost control, and report on departmental performance
- Coach and train team members on hospitality systems, procedures, and guest interactions
- Liaise with suppliers, agents, and local tourism authorities
Requirements
- BCom degree in Hospitality, Travel Management, Tourism, or Business Management
Qualifications
- Formal education/certifications are required for this role.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Tourism/Hospitality Management Jobs in North West
The Tourism and Hospitality Management field in North West, South Africa is generally a growing industry, driven by the country’s rich cultural heritage and natural beauty. Typically, this sector experiences a steady demand for skilled professionals to manage and develop tourist infrastructure, create memorable guest experiences, and drive revenue growth. As a result, career opportunities abound for individuals passionate about delivering exceptional service and building sustainable tourism practices.
Salaries for Tourism and Hospitality Management positions in North West can vary widely depending on factors such as experience, company size, industry sector, and location. Generally, entry-level roles may fall within the R200 000 – R300 000 per annum range, while senior management positions can exceed R600 000 – R800 000 per annum. However, it is essential to note that actual salaries may differ significantly from these broad estimates, and individual circumstances will play a significant role in determining final compensation.
Common skills required for successful Tourism and Hospitality Management professionals include excellent communication and interpersonal skills, the ability to work well under pressure, and a keen understanding of customer service principles. Additionally, proficiency in industry-specific software applications such as property management systems and revenue management tools is often essential. Other valuable skills may include marketing expertise, financial management acumen, and knowledge of local culture and tourism trends.
Many industries commonly employ Tourism and Hospitality Management professionals, including the tourism sector itself, financial services sector, technology industry, manufacturing sector, and corporate hospitality services. These sectors recognize the value of skilled professionals who can contribute to their growth, revenue generation, and customer satisfaction.
Career progression in Tourism and Hospitality Management is often driven by leadership development opportunities, specialisation in specific areas such as events management or accommodation operations, and pursuit of relevant industry certifications. With experience and a strong track record of achievement, individuals may transition into senior roles or explore entrepreneurial ventures, offering a rich landscape for professional growth and development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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