Job Description
About the Role
We are seeking an experienced Reservations Team Leader to join our Central Reservations Department in Bryanston, South Africa. The ideal candidate will be responsible for leading a small team and managing the entire reservations process across various channels, including telephone, WhatsApp, email, online platforms, central reservation systems, referral networks, and social media.
Key Responsibilities
- Leading a small team within the Central Reservations Department
- Managing the entire reservations process via telephone, WhatsApp, email, online platforms, central reservation systems, referral networks, and social media
- Promoting sales, cross-selling, and upselling of various products within the portfolio
- Reservation status management and SOP implementation
- OTA (Online Travel Agency) management
- Team training and support
- Managing cancellations, modifications, and refund requests efficiently
- Maintaining compliance with all company policies and procedures
- Promoting attention to detail, fast email turnaround, and effective inbox management within the team
- Assisting the Reservations Manager with room availability, monitoring of deposits, support revenue and occupancy forecasts, and inventory management
- Preparing expected arrival reports and managing the communication process to lodge operations teams
- Handling daily correspondence, maintaining up-to-date files, and ensuring systems are accurate and organized
- Promoting and leading through professional, helpful interactions with reservations manager, colleagues, and industry partners
- Being flexible in supporting other operational areas when required
Requirements
- Grade 12
- A formal qualification
- Minimum 6 years’ experience in a tourism/travel call centre or reservations department for multiple properties as a senior reservation’s consultant or proven experienced as a reservations team lead
- Proven experience in a similar role or as a senior reservation’s consultant
- A team player with high level of dedication and leadership
- Excellent computer skills (MS Office, MS Excel, PowerPoint)
- PMS system knowledge – Nebula, eRes, and Opera would be advantageous
- Well-organized with good time management
- Excellent verbal and written communication skills
- A good command of the English language with exceptional writing skills
- Solid interpersonal skills
- Valid RSA ID
Qualifications
No qualifications mentioned in the original job description.
Salary & Benefits
No salary or benefits information mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Retail Production Jobs in Gauteng
In the Gauteng region, Retail Production positions are becoming increasingly sought after due to the growing demand for efficient and effective production teams. This is often driven by the need for companies to meet increased consumer demands while maintaining competitive pricing strategies. As a result, job seekers in this field can expect a dynamic and fast-paced work environment.
Typically, salaries for Retail Production roles in Gauteng range from around R300 000 to R600 000 per annum, depending on factors such as the individual’s level of experience, the size of the company, and the industry sector. Experience, training qualifications, and relevant certifications can significantly impact earning potential, so it is essential to highlight these skills when applying for positions. It is also worth noting that salaries may vary widely between companies, with some offering higher salaries than others in the same industry.
Common skills required for Retail Production roles include attention to detail, strong organisational and time management skills, ability to work well under pressure, basic mathematical skills, and experience with inventory management systems or similar software. In addition, proficiency in English, both written and verbal, is generally a requirement. Other valuable skills may include experience with production planning and control, quality control procedures, and knowledge of lean manufacturing principles.
Retail Production roles are commonly found in various industry sectors, including the technology industry, financial services sector, and manufacturing sector. These companies often require teams to manage the production process efficiently, ensuring that products are delivered on time and to a high standard.
Career development opportunities for Retail Production professionals can vary widely depending on individual goals and aspirations. Some may choose to advance into supervisory or management roles, while others may seek specialisation in specific areas such as quality control or supply chain management. With experience and additional training, job seekers can move up the career ladder, take on new challenges, and increase earning potential.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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