Job Description
About the Role
We are seeking an experienced Dialer Manager to lead our dialer operations in Cape Town City Centre, overseeing teams across South Africa, the UK, and the Netherlands. The successful candidate will be responsible for configuring, monitoring, and optimizing predictive, progressive, and preview dialer campaigns, as well as ensuring compliance with regulatory standards.
Key Responsibilities
- Configure, monitor, and optimize predictive, progressive, and preview dialer campaigns.
- Maintain and manage our dialer platform and support in the use of client platforms.
- Analyze contact strategies and list management to ensure efficient data utilization and right-party contact optimization.
- Collaborate with IT to maintain system integrity, data flow, and integration with CRM and reporting tools.
- Oversee dialer operations for teams across multiple countries, ensuring alignment of performance standards and compliance frameworks.
- Work closely with operations managers, workforce planning, and quality assurance to maximize productivity and conversion rates.
- Provide real-time campaign performance monitoring, troubleshooting, and issue resolution.
- Produce daily, weekly, and monthly reports on campaign performance, contact rates, and agent productivity.
Requirements
- Strong understanding of outbound/inbound dialer technologies and campaign management.
- Proficiency with dialer platforms (e.g. Noble, Genesys Cloud, Aspect, or similar).
- Excellent analytical, problem-solving, and decision-making skills.
- Familiarity with data protection and telecommunications compliance requirements (GDPR, Ofcom, CPA, etc.).
Qualifications
- Minimum 5 years experience managing dialer systems within a BPO or large-scale contact center environment.
Salary & Benefits
Competitive salary based on experience.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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