Job Description
About the Role
Our client, a UK-based Managed Services Provider, is expanding its technical operations in Cape Town to support its UK-based customer base. We are seeking an experienced L3 Support Engineer to join our team and provide expert-level technical support to our customers.
Key Responsibilities
- Provide remote support via tickets raised to resolve customer issues, acting as an escalation point for 1st & 2nd Line Engineers.
- Take ownership of complex issues to resolution, providing technical support via telephone, email, and remote access.
- Oversee remote monitoring escalation tickets and research solutions to complex software and hardware issues.
- Prioritise and manage several open tickets at one time, monitoring responses and any upcoming SLA events.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Requirements
- A minimum of 5 years’ experience in an IT Service environment.
- High level of technical experience gained in a hands-on-role.
- Excellent verbal & written English.
- Robust influencing and interpersonal skills with the ability to communicate at all levels.
- Ability to prioritise and handle multiple assignments at any given time.
Qualifications
- A diploma or degree in Information Technology, Computer Science, or a related field.
Salary & Benefits
R25 000 – R30 000 basic salary, plus medical aid, provident fund, income protector benefits.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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