Job Description
About the Role
The Project Manager/Lead role exists as the primary link between UK clients and the Philippines delivery team to ensure high-quality service delivery. This operational oversight role captures processes, trains offshore teams, and owns client satisfaction end-to-end.
Key Responsibilities
- Lead onboarding of new clients by understanding internal workflows and documenting step-by-step processes.
- Train offshore team members to follow client processes accurately and provide hands-on guidance.
- Conduct regular audits of work to ensure adherence to processes and resolve gaps proactively.
- Act as the main point of contact for clients, providing proactive updates and maintaining relationships.
- Document and refine processes to ensure full sign-off before transitioning work to the delivery team.
- Oversee initial task delivery and run regular check-ins to ensure performance and confidence.
- Identify opportunities to expand services and support business development through client insights.
- Manage remote/offshore teams to ensure projects are delivered accurately and on time.
Requirements
- Strong project management or operations experience.
- Excellent communication and client management skills.
- Highly organised with strong attention to detail.
- Ability to document and improve processes.
- Proactive, solutions-focused mindset.
- Experience working with or managing remote/offshore teams (preferred).
Qualifications
- Formal education/certifications not specified.
Salary & Benefits
- R45 000 – R50 000 p/m.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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