Cape Town City Centre: Service Desk Team Lead

April 9, 2026 Jobs in Cape Peninsula

Cape Town Region

IT / Computing / Software

Job Description

About the Role

We are seeking an experienced and driven Service Desk Team Lead to lead and support a high-performing service desk team in a fast-paced IT and telecommunications environment. The ideal candidate will bring strong people leadership, incident and event management expertise, and a customer-focused approach to service delivery.

Key Responsibilities

Inspire and motivate the team with a clear vision
Foster collaboration, innovation, and accountability
Develop team members’ skills through coaching and training
Resolve conflicts and maintain a positive work culture
Commitment to upskilling team members through ongoing on-the-job coaching/training
Professionalism & Work Ethic: Positive attitude required with excellent telephone etiquette
Team player with good work ethic and attendance record
Self-driven – Get the job done
Strong sense of responsibility in taking ownership of problems and seeing them through till completion

Requirements

Minimum of 3 years management experience or a minimum of 8 – 10 years in role experience
Event Management Experience
Multi-tasking skills
Telecommunication Experience
IT Incident Management Experience
Managing of Service Desk Experience
Managing a team that performs shift work
Report writing experience

Qualifications

Matric

Tertiary Qualification or Equal Experience

ITIL foundation certification and or experience

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

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In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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