Cape Town Region: Frontshop Assistant – Majik Forest posted by Dis-Chem Pharmacies

About the Role

The Frontshop Assistant role at our Bellville store in Cape Town requires a team player who can uphold merchandising standards and provide excellent customer service. As a key member of our front-of-house team, you will be responsible for maintaining a safe and welcoming shopping environment for our customers.

Key Responsibilities

• Ensure full ranges of products are on the shelves at all times and neatly presented.
• Maintain stock levels to ensure products have not reached their sell-by date.
• Restock merchandise as needed to maximize sales.
• Follow up on all out-of-stock queries from customers in line with our customer service out-of-stock list.
• Store and pack delivered stock and/or stock pulled from the storeroom in the correct space.
• Ensure merchandise displays, labels, and pricing are correct at all times.
• Report any price discrepancies to management.
• Maintain a tidy and organized storeroom.
• Keep up-to-date with new product knowledge to effectively assist customers.
• Assist with restocking of merchandise and supplies as needed.
• Participate in back shopping when required.
• Handle merchandise carefully to prevent losses.
• Transact all purchases, receive, verify, and process payments (cash, cards, vouchers, coupons).
• Exchange merchandise for customers and accept returned goods when authorized by the Frontshop Leader.
• Process loyalty card transactions, including those of accelerated partners.
• Ensure cash is placed in the drop safe according to standard operating procedures.
• Approve and sign line voids and price changes as required.
• Maintain accurate cash flow at all times.
• Facilitate stock rotation on a regular basis and adhere to our stock control procedures.
• Report low stock levels, out-of-stock items, damaged stock, and expired stock to management.
• Assist with counting of stock files and general stocktaking.
• Identify and report damaged and expired stock immediately to management.
• Participate in loading and off-loading of stock when needed.
• Flatten boxes after unpacking stock and take them to the designated area.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice.
• Report customer compliments and complaints to management.
• Adhere to our customer turnover per hour rate as per company benchmark.
• Assist with training of new and current team members.
• Ensure outgoing stock/items/scripts are scanned and paid for.
• Keep daily takings (cash, cheques, vouchers, card slips, line voids, and incomplete dockets) inside the till drawer until they are placed in the drop safe.
• Report bad and suspicious behavior for both staff and customers to management.
• Maintain our store’s housekeeping standards according to Dis-Chem guidelines.
• Adhere to our policies, standard operating procedures, health and safety rules, and uniform/personal appearance policy.

Requirements

• Grade 12 Matric or Senior Certificate
• 0 months retail work experience (advantageous)
• Advantageous: 1 year work experience within Retail Certification in Retail Business Management

Qualifications

• None mentioned

Salary & Benefits

• Market-related salary
• Provident Fund
• Staff Account
• Medical Aid