Job Description
About the position:
Operations Managers oversee 10 to 15 stores within their set area dependent on seniority and experience. Their job description entails directing the daily operations of a cluster of stores to maximise profit and minimise costs. Lead the stores within their control to deliver the set standards and comply to the Franchise System. Operations managers are there to ensure the Franchise System and standards are adhered and Franchisees are driving stores to be more profitable.
Duties & Responsibilities
The company is seeking to employ an Operations Manager based in Durban. The successful candidate will have 5 years Retail or Franchising experience. Will be a self-starter and able to work independently within a pressurised environment. Strong Excel and Word skills as well as fluency in the English language are essential for this position. The successful candidate will be based in our Durban office with travel expected.
Responsibilities:
- Multi site Management
- Manage Retail Standards
- Franchisee Relationship Management
- Store Audits
- Financial Management, Budgeting and driving EBITDA
- Build sustainable Strategies per store in your control to improve performance and manage costs effectively
- Manage and test service levels in each store, increasing the customer experience
Desired Experience & Qualifications
- Matric / Grade 12
- A minimum of 5 years Retail or Franchise experience
- Fully competent in MS Office packages
- Excellent organisational, numeric and administrative skills
- Ability to multitask and prioritise effectively whilst working in a stressful environment
- Excellent interpersonal skills and ability to communicate at all levels
- Well groomed and professional
- Ability to maintain confidentiality
- Must have a flexible work approach
- Must be able to work under pressure
- Attention to detail
- Analytical skills
- Must be able to effectively and professionally deal with clients
Please take note that shortlisted candidates will undergo a background check and Polygraph test.
All suitable candidates to send their CVs to .za
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Retail Jobs in Kwazulu-Natal
In the retail sector of Kwazulu-Natal, South Africa, the general job market trends suggest a relatively stable industry with opportunities for growth and development. Typically, retailers in this region focus on providing excellent customer service while managing inventory and maintaining store appearance. Generally, these roles require adaptability to changing consumer needs and preferences.
Salaries for retail positions in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Commonly, entry-level roles may start within the R10 000 – R15 000 per month range, while experienced professionals may earn between R25 000 – R40 000 per month or more. It’s essential to note that these figures are only a general guide and actual salaries can vary significantly.
To succeed in retail positions, common skills include excellent communication and interpersonal skills, the ability to work well under pressure, and basic knowledge of point-of-sale systems and inventory management software. Other important skills typically required include attention to detail, customer service skills, and the ability to adapt to new technologies and processes. Generally, retailers in this region are expected to be proactive and responsive to customer needs.
The retail sector is a diverse industry, with various sectors commonly employing these roles. Financial services sector retailers often provide financial products and services, while technology industry retailers focus on electronic goods and gadgets. Manufacturing sector retailers may sell products manufactured locally or imported from other countries. Retailers working in these industries typically require knowledge of their specific product lines and market trends.
For career development, retail professionals can expect opportunities to advance into management roles or specialize in a particular area, such as visual merchandising or supply chain management. Typically, promotions are based on performance, customer service skills, and adaptability to new initiatives and technologies. With experience and additional training, retailers can move into more senior roles, including store manager or district manager positions, or explore related careers in fields like marketing or human resources.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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