Job Description
About the Role
We are seeking a highly skilled Software Implementation Engineer to join our team at Ballito, where we are leading the forefront of Artificial Intelligence and Enterprise Architecture. As a key member of our team, you will be responsible for architecting, deploying, and optimizing AI-driven agentic workflows that function as a digital workforce for enterprise clients. This is an exciting opportunity for someone who wants to build real-world AI systems that don’t just respond — they execute, automate, and deliver measurable ROI.
Key Responsibilities
- Design and implement autonomous AI agent workflows that manage end-to-end business processes.
- Develop intelligent automation solutions for customer engagement, lead qualification, follow-ups, and complex enquiry resolution.
- Create scalable logic structures that enable AI agents to operate efficiently and reliably.
- Lead integrations with enterprise platforms, including CRM systems, payment gateways, and communication platforms.
- Develop and maintain API connections to ensure seamless data flow across multiple business systems.
- Configure and optimize integrations to support enterprise-scale operations.
- Build and orchestrate AI-driven workflows using webhooks, triggers, and event-based architectures.
- Ensure real-time synchronisation between AI agents and client databases.
- Troubleshoot and optimize automation processes for maximum performance.
- Collaborate with stakeholders to understand business objectives and translate them into technical solutions.
- Facilitate requirements gathering sessions and provide consultative guidance on AI implementation strategies.
- Present technical concepts clearly to both technical and non-technical audiences.
- Develop testing protocols to validate AI agent performance and reliability.
- Ensure workflows adhere to business rules, compliance requirements, and operational guardrails.
- Monitor system performance and continuously optimize solutions post-implementation.
- Analyse key performance metrics and identify opportunities for improvement.
- Measure solution effectiveness and demonstrate value through data-driven insights.
Requirements
- Bachelor’s Degree in Computer Science, Engineering, Information Technology, or a related technical discipline.
- Experience working with AI agents, LLM orchestration, or intelligent automation solutions.
- Strong understanding of RESTful APIs and webhook architectures.
- Knowledge of Retrieval-Augmented Generation (RAG) and/or Voice AI technologies.
- Proficiency in Python and data transformation processes.
- Experience integrating enterprise software platforms and business systems.
Qualifications
None mentioned.
Salary & Benefits
None mentioned.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in eThekwini
In the eThekwini metropolitan area, the IT and computing industry is experiencing steady growth, driven by the city’s strong economy and increasing demand for digital solutions. This trend is often reflected in job listings, with a wide range of positions available across various sectors. As a result, individuals with expertise in this field are well-positioned to capitalize on opportunities.
The salary range for IT and computing professionals in eThekwini can vary widely, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may command salaries ranging from R400 000 to R600 000 per annum, while senior roles can exceed R1 million or more. However, these figures are only a rough guide, and actual salaries can differ significantly depending on individual circumstances.
Common skills for IT and computing professionals include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile. Additionally, many roles require strong analytical and problem-solving skills, as well as the ability to communicate technical concepts effectively. Other important skills may include expertise in cloud computing, data analytics, or cybersecurity.
The IT and computing industry is often found in various sectors, including financial services, technology, manufacturing, and healthcare. These industries frequently post job openings for software developers, IT project managers, and other specialized roles. While these opportunities can be found across a range of companies, some well-known multinationals like Google and Microsoft also have a presence in eThekwini.
For those looking to advance their careers, there are many development opportunities available within the industry. Common career progression paths include moving from a junior developer role to a senior software engineer, or transitioning into a leadership position as an IT manager or director. Additionally, certifications like CompTIA A+ or ITIL Foundation can provide valuable skills and enhance employability. By developing these skills and staying up-to-date with industry trends, individuals in the eThekwini IT sector can build successful careers and capitalize on opportunities for growth and advancement.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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