Job Description
We are looking for an experienced and results-driven External Debt Collector (EDC) Manager to lead and optimise our external collections environment. This role is responsible for managing outsourced debt collection agencies, driving performance, ensuring regulatory compliance, and improving recoveries across the portfolio.
Key Responsibilities
- Manage and optimise the performance of external debt collection agencies (EDCs).
- Drive collections strategy execution, portfolio allocation, and recovery performance.
- Monitor key KPIs including yield, promise-kept rates, cost-to-collect, compliance, and SLA adherence.
- Ensure compliance with NCA, POPIA, FICA, Debt Collectors Act, and internal governance standards.
- Build and maintain strong relationships with agencies, internal stakeholders, and operational teams.
- Lead operational oversight including reconciliations, reporting, data delivery, and process improvements.
- Conduct performance reviews, site visits, and quarterly business reviews with agencies.
Requirements
- 10+ years experience in debt collection, collections operations, or vendor management.
- Strong understanding of collections operations, agency management, and collections KPIs.
- Experience managing SLAs, agency performance, and operational governance.
- Strong leadership, analytical, negotiation, and stakeholder management skills.
- Knowledge of NCA, POPIA, FICA, and Debt Collectors Act requirements.
- Registration with the Council for Debt Collectors will be advantageous.
Location
- Work From Home (WFH)
- Travel required for vendor onsite visits and team events.
If you are passionate about driving collections performance, building strategic partnerships, and leading operational excellence, we would like to hear from you, apply @ .za
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Finance/Accounting Jobs in Eastern Cape
The finance and accounting profession is a vital component of the Eastern Cape’s economy, with various industries relying on skilled professionals to manage their financial operations. Typically, these roles involve providing expert advice on financial planning, budgeting, and forecasting, as well as ensuring compliance with relevant laws and regulations. Generally, finance and accounting professionals in the Eastern Cape can expect to find employment in a range of sectors, including government, private enterprise, and non-profit organisations.
When it comes to salary expectations, typically, finance and accounting roles in the Eastern Cape offer competitive compensation packages that vary widely depending on factors such as experience, company size, and industry sector. Common broad salary ranges for these roles include R300 000 – R600 000 per annum for junior positions, with senior roles potentially commanding salaries upwards of R1 million or more. However, please note that these are very general estimates and actual salaries may differ depending on various factors.
Common skills required for finance and accounting roles in the Eastern Cape typically include proficiency in financial software such as SAP or QuickBooks, strong analytical and problem-solving skills, excellent communication and interpersonal skills, attention to detail, and a basic understanding of taxation laws. Additionally, many employers place a premium on candidates with experience in industry-specific software, such as cloud-based accounting systems or enterprise resource planning (ERP) solutions.
The finance and accounting profession is commonly found across various industries in the Eastern Cape, including financial services sector, technology industry, manufacturing sector, and government departments. These roles often require professionals to work closely with colleagues from other departments, making strong communication and collaboration skills essential.
For those interested in pursuing a career in finance or accounting, there are several development opportunities available. Typically, entry-level positions can lead to progression into more senior roles, such as financial analyst or accountant, with experience and additional qualifications. Many employers also offer training programs and professional development opportunities, such as Certified Financial Planner (CFP) certifications or chartered accountancy qualifications. With dedication and hard work, finance professionals in the Eastern Cape can enjoy a rewarding and challenging career.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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