East London: Photography Coordinator posted by Profile Personnel

About the Role

The Photography Coordinator role at Profile Personnel is a vital part of our customer service team, responsible for ensuring the smooth operation of our photography services. As a key member of our team, you will be expected to provide exceptional customer service, manage multiple orders and jobs, and contribute to the growth of our school business.

Key Responsibilities

• Making sure the waiting area, workspace and studio are neat and tidy
• Assisting customers with queries and orders promptly
• Phoning customers and SMS on Bulk SMS system for collections
• Ensuring all deadlines and quality standards are met and customers are communicated with regularly through the process
• Understanding and implementing all policies, procedures and quality standards
• Ensuring stock is replenished and reordered timeously
• Operating and maintaining the necessary machinery
• Continually advancing your product knowledge and that of other employees
• Working hands on, servicing customers and overseeing the coordination of deliverables
• Preparing all required paperwork, including forms, reports and schedules in an organised and timely manner
• Driving areas of growth, particularly schools, framing and photography sales
• Coordinating the school/pre-school/CRÈCHE and studio operations
• Making sure all procedures are followed and growing the base of the school business

Requirements

• Eagerness to learn
• Service-oriented with a customer-first attitude
• Highly organized, able to manage multiple orders/jobs
• Able to manage up and prepare logistics for the Photography team
• Computer literate: MS Office (Word, Excel & Outlook) intermediate level

Qualifications

None mentioned.

Salary & Benefits

Not specified.