Job Description
About the Role
Franschhoek Manor, a 10-bedroom boutique luxury property in Franschhoek, is seeking a warm and people-focused Front of House Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional hospitality experiences and ensuring every guest receives attentive, personal service.
Key Responsibilities
- Welcoming and hosting guests in a warm, professional, and friendly manner
- Managing guest check-ins and check-outs
- Handling guest enquiries, requests, and complaints with efficiency and care
- Ensuring a consistently high standard of guest experience throughout the stay
- Supporting the day-to-day management of operations
- Assisting with the smooth running of the property alongside management
- Coordinating closely with housekeeping, maintenance, and other departments
- Assisting with reservations, guest communication, and operational administration
- Maintaining high presentation and service standards across the property
Requirements
Previous experience in hospitality, guest relations, front office, or assistant management. Computer literate, be able to work on Word, Excel etc. Strong communication and interpersonal skills. Excellent organisational skills and attention to detail. A professional, well-presented, and guest-centric approach.
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Stellenbosch
The catering and hospitality industry is a dynamic sector in Stellenbosch, South Africa, with a growing demand for skilled professionals to cater to the local tourism industry. Typically, job seekers in this field can expect a competitive salary range, although it’s essential to note that salaries vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries in catering and hospitality are on the lower to moderate side compared to other industries.
Common skills required for roles in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to multitask, effective time management, customer service skills, and knowledge of food safety and hygiene protocols. Typically, candidates with experience in the industry or relevant vocational training are preferred. Some common certifications, such as a Food and Beverage Management Certificate or a Hospitality Studies degree, can also be advantageous.
The catering and hospitality sector is often found in various industries, including financial services, technology industry, manufacturing sector, hotels, restaurants, and event management companies. These roles may involve working in kitchens, front-of-house staff, management positions, or specialized areas such as events or conferences.
Career development opportunities in the catering and hospitality industry are diverse and varied. With experience and additional training, professionals can move into senior roles, take on leadership positions, or specialize in specific areas of the industry. Common career progression paths include moving from entry-level to supervisory roles, progressing to management positions, or transitioning into related fields such as event planning or food production. Additionally, some professionals choose to pursue further education and training to enhance their skills and expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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