Gauteng: Branch Manager posted by Pro-Match Recruitment

Key Responsibilities

Branch Operations Management

• Oversee the day-to-day running of the branch to ensure operational efficiency and profitability.
• Implement and manage company standard operating procedures and departmental policies.
• Ensure compliance with company HR policies, health and safety regulations, and operational standards.
• Monitor branch performance and implement improvement initiatives where required.

Sales & Customer Service

• Drive sales growth through effective sales management and customer relationship strategies.
• Ensure a high standard of customer service is consistently maintained.
• Develop and implement initiatives to improve customer satisfaction and retention.
• Address customer concerns and resolve escalated issues professionally.

Business Development & Client Liaison

• Identify and pursue new business opportunities to expand the customer base.
• Build and maintain strong relationships with existing and prospective clients.
• Represent the business professionally within the market and local community.

Financial Management

• Manage customer credit control processes and ensure timely collections.
• Oversee money collection procedures and banking activities.
• Assist with financial planning and the preparation of annual branch budgets.
• Monitor branch expenses and ensure adherence to budgetary requirements.

Stock & Asset Management

• Maintain accurate stock control and inventory management processes.
• Ensure company assets are properly maintained and safeguarded.
• Oversee the maintenance and roadworthiness of company vehicles in accordance with manufacturer specifications and company standards.

Staff Management

• Recruit, onboard, and develop branch employees.
• Provide leadership, coaching, mentorship, and performance management.
• Manage staff discipline and employee relations in accordance with company policies.
• Foster a positive, productive, and accountable working environment.

Minimum Requirements

• Grade 12 (Matric).
• Qualification in Business Management, Sales, Marketing, Public Relations, or a related field.
• Minimum of 5 years’ management experience within a similar industry.
• Proven leadership and people management skills.
• Strong business development and sales management experience.
• Computer literacy in MS Word, Excel, Outlook, and PowerPoint.
• Experience with Navision will be advantageous.
• Fully bilingual in English and Afrikaans (spoken, written, and read).
• Additional vernacular language proficiency will be advantageous.
• Well-presented with excellent communication and interpersonal skills.
• Highly organized, self-motivated, and capable of working independently.
• Strong administrative, problem-solving, and decision-making abilities.

Key Competencies

• Leadership and team development
• Strategic planning and execution
• Sales and business development
• Customer relationship management
• Financial and budget management
• Operational excellence
• Negotiation and communication skills
• Attention to detail and organizational ability
• Conflict resolution and staff management