Gauteng: CRM Consultant posted by iStaff (Pty) Ltd

1. Grade 12
2. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
3. Strong working knowledge of Excel (data analysis, reporting, dashboards preferred)
4. Ability to convert data insights into practical business recommendations
5. Professional telephone manner with confidence in client interaction
6. Strong analytical skills with the ability to interpret and present data clearly and effectively
7. Ability to effectively manage multiple clients, tasks, and competing priorities simultaneously
8. Strong administrative, organisational, and attention-to-detail skills Strong problem-solving capabilities with a customer-focused approach
9. Experience with CRM systems 
10. Working with data-driven tools and reporting platforms

 Duties and Responsibilities:

• Maintain a healthy Pharmacy Health Score across all allocated pharmacies
• Record, monitor, and address all pharmacy-related queries within a 24-hour turnaround time
• Perform pharmacy setup validations to support effective on-boarding and day-to-day operations
• Manage pharmacy-related data, reporting, and analytical activities
• Coordinate introductions and on-boarding processes for new pharmacy partners
• Manage and support the full Pharmacy Journey lifecycle
• Conduct two monthly engagement sessions with assigned pharmacies, including Operational and Owner meetings
• Track data feeds and monitor activation performance metrics
• Create and distribute campaign recommendations aimed at improving engagement and performance
• Ensure compliance with consent management processes and data governance requirements
• Provide consistent, accurate reporting and feedback to management
• Establish and maintain strong, long-term relationships with pharmacy clients

 
PLEASE NOTE:  Thank you for your interest in this position, we will review and be in touch if you are suitable.
 
Due to the amount of applications we receive for each position, we are unable to respond to each one individually. Please accept your application as unsuccessful if you had no feedback within 7 days of applying. Your CV will remain on our database and we will be in touch for other suitable positions.
 
*** In the meantime, please download our EBOOK which will hopefully help you understand our process and how we work.
 
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