Job Description
- B Tech in Mechanical Engineering/Electrical Engineering/Industrial Engineering, and or strong background in service and operational environment.
- 2-3 years’ experience in a similar role; preferably in an Engineering environment/Technical Workshop related Environment.
- Experience in SAGE X3.
- Advanced Excel skills.
- Project and Planning skills.
- Experience in service centre planning and management.
- People and communication skills.
- Must be accurate with speed.
- Experience in a customer-facing environment
Duties and responsibilities:
- Provide a range of administrative and support services, including records management, preparing routine correspondence, and coordinating to support the effective operation of the Service Centre.
- Monitor workshops for equipment functionality, including workshop tools and specialised tools.
- Monitor and manage stores for kits and parts required for repairs, both locally and internationally.
- Monitor the asset fleet, including the loan fleet.
- Update and maintain records and databases, ensuring compliance with administrative systems and processes such as Leankit and Tegralmed.
- Respond to enquiries and escalate or redirect issues as required to ensure the provision of accurate information, including customer feedback, customer complaints, and supplier interactions.
- Handle sales responsibilities, including counter sales, service quotations for all service centres and field services, generating service leads, and ensuring purchase orders are received for current jobs.
- Provide administrative and support services for field services.
- Maintain cleanliness in the Service Centre.
- Prepare regular service forecasts and reports on the current workshop status.
- Follow and maintain implemented procedures and policies to ensure a smooth flow of operations.
- Prepare workshop reports.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Gauteng
In Gauteng, South Africa, the client services and sales support sector is a common field with a steady demand for professionals who can provide exceptional customer service and administrative support to businesses. Typically, this industry is characterized by a mix of freelance and in-house roles, with many opportunities available across various sectors.
Salary ranges for client services and sales support positions in Gauteng are generally broad, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within the range of R400 000 to R600 000 per annum, although this can vary widely. More experienced professionals can expect salaries ranging from R800 000 to R1,200 000 per annum or more. However, it is essential to note that these figures are only general guidelines and may not reflect actual salaries for specific companies or roles.
Common skills required for client services and sales support roles include excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in Microsoft Office applications, strong organisational and time management skills, and often, knowledge of CRM software and other industry-specific tools. Typically, candidates with experience in customer-facing roles or administrative positions tend to be well-suited for these types of jobs.
Many industries commonly employ client services and sales support staff, including financial services sector, technology industry, manufacturing sector, and more. These professionals may provide support to sales teams, manage customer relationships, and assist with administrative tasks such as data entry and record-keeping.
In terms of career development, client services and sales support roles can serve as a stepping stone for those looking to transition into more senior positions or pursue related careers in human resources, marketing, or business development. Typically, professionals who excel in these roles may be considered for promotions or transfer opportunities within their current organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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