Job Description
You will also support the commercial performance of the support function through monitoring billable time, utilisation, contracted versus actual effort, recovery rates, and support profitability
This is a hands-on leadership role suited to someone with strong experience in support operations or service delivery within a finance-oriented environment, such as financial services, banking, payments, treasury, fintech, or financial systems.
A key summary of the role is outlined below. A more comprehensive job specification with full details is available after initial contact and a successful CV review.
- Bachelor’s in Finance, Business, or related field
- 4–6 years’ experience in support operations, financial systems, banking, payments, treasury, fintech, or financial services
- 1–3 years in a team lead or management role
- Experience managing SLAs, escalations, support metrics, and client-facing service delivery
- Experience in finance environments focusing on accuracy, controls, deadlines, and client impact
Advantageous
- Postgraduate in Finance, Business Management, or related fields
- Experience with treasury systems, TMS platforms, cash management, payments processing, or corporate treasury
- ITIL, Service Management, or related certifications
- Familiarity with tools like Jira, Zendesk, or ServiceNow
Other Requirements
- Strong understanding of support operations, ticketing systems, SLA management, and service workflows
- Financial acumen in billable hours, utilisation, recovery rates, profitability, and cost control
- Ability to lead, coach, and manage support teams
- Experience with support metrics and reporting to improve service
- Knowledge of treasury, payments, financial systems, or related finance environments
- Strong client relationship, stakeholder management, and analytical problem-solving skills
CORE RESPONSIBILITIES
Service Delivery & Client Management
- Oversee end-to-end support performance across client portfolios
- Ensure SLA adherence, including response and resolution times
- Act as escalation point for critical client issues
- Monitor service quality, client feedback, and drive improvements
Support Operations Management
- Manage daily support operations, including workload distribution and backlog
- Track support metrics like ticket volume, turnaround times, and recurring issues
- Implement process improvements for efficiency and service quality
- Ensure accountability and track all support requests
- Provide regular performance and improvement reports
Team Leadership & Development
- Lead support teams to achieve objectives, set clear expectations and accountability, conduct reviews and coaching, and optimise resource allocation for service continuity.
Commercial & Financial Management
- Manage financial performance, monitor utilisation and recovery rates, track effort variances, and provide regular financial reporting.
Stakeholder Collaboration
- Collaborate with delivery, technical, and commercial teams, ensure smooth client transitions, contribute to product and process improvements, and resolve internal dependencies.
Continuous Improvement & Governance
- Address recurring issues, standardise support processes, maintain escalation governance, and lead initiatives to improve efficiency and service quality.
Domain / Industry Exposure (Preferred)
- Experience in financial services, banking, payments, or treasury, exposure to transaction-driven services, and familiarity with corporate client support models
SALARY PACKAGE
The proposed salary for the role is R40k – R60k per month – the final offer will depend on qualifications, experience and skills.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Finance/Accounting Jobs in Gauteng
The finance and accounting sector is a significant contributor to the economy of Gauteng, South Africa, providing numerous opportunities for professionals looking to advance their careers. With major financial institutions, banks, and multinational corporations based in the province, there is a high demand for skilled finance and accounting professionals.
Salary ranges in Gauteng are generally in line with national averages, but can vary depending on factors such as industry, company size, and level of experience. According to recent job postings, average salary ranges for finance and accounting positions in Gauteng include:
R250 000 – R350 000 per annum for junior finance professionals
R400 000 – R600 000 per annum for experienced accountants
R700 000 – R1 200 000 per annum for senior finance managers
Key skills required for success in the finance and accounting sector in Gauteng include:
Financial planning and analysis
Accounting standards and compliance (e.g. IFRS)
Data analytics and reporting
Communication and interpersonal skills
Budgeting and forecasting
Risk management
Business acumen and strategic thinking
Major employers in the finance and accounting sector in Gauteng include:
Standard Bank, one of South Africa’s largest banks, with its headquarters located in Sandton, Johannesburg.
Multinational corporations such as IBM, which has a significant presence in the province, and Unilever, a leading consumer goods company.
The Johannesburg Stock Exchange (JSE), which is also based in the province and provides opportunities for finance professionals to work in investment banking and stockbroking.
Career growth opportunities are available in the finance and accounting sector in Gauteng, with many companies investing in training and development programs to support their employees’ career progression. Senior finance managers can move into executive roles, while experienced accountants can take on leadership positions or start their own businesses. Additionally, the JSE offers a range of training programs and certifications for finance professionals, such as the Certified Financial Analyst (CFA) program.
Overall, the finance and accounting sector in Gauteng presents numerous opportunities for career advancement and professional growth, with a high demand for skilled professionals and competitive salary ranges.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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