Role Overview The IT Administrator will be responsible for managing Microsoft 365 services, enforcing access governance, maintaining IT General Controls (ITGCs), and ensuring audit readiness. The role also requires involvement in operational IT support to ensure business continuity when required. Key Responsibilities Administer Microsoft 365 (Entra ID, Exchange, SharePoint, Teams) within defined role boundaries Manage access governance, including user access provisioning, deprovisioning, and periodic access reviews Enforce least-privilege access principles across systems Maintain IT General Controls (ITGCs), including policies, procedures, and standards Oversee backup and recovery processes, including monitoring and escalation Manage and document change control processes Ensure audit log retention and readiness for internal and external audits Coordinate with vendors and service providers, including validation of invoices Report on risks, controls, and exceptions to the IT Manager Provide operational IT support when required, including during peak periods or staff shortages Minimum Requirements Diploma or Degree in IT, Information Systems, or Cybersecurity Minimum of 5 years relevant IT experience Proven experience with Microsoft 365 (Entra ID, Exchange, SharePoint, Teams) Strong exposure to IT governance, access control, and audit environments Microsoft 365 certification (advantageous) Skills & Competencies Strong understanding of IT controls, risk, and compliance High attention to detail and accuracy Ability to work under pressure and meet deadlines Strong problem-solving and analytical skills Effective communication and planning abilities High level of integrity and accountability Ability to build and maintain positive working relationships Additional Requirements Willingness to be on standby (24/7/365) Ability to support operational IT functions when required

The IT Administrator will play a key role in maintaining the company’s IT networks, servers and security systems in collaboration with the outsourced IT vendor, providing 3rd line network support, and assisting with continuous IT improvement Areas of responsibility include: Network and Server Infrastructure, Technical Support, Infrastructure Maintenance, IT Projects, Coordination of Outsource IT Services, and General Administration. Key Responsibilities: Manage outsourced service providers to maintain infrastructure health Administer Microsoft SharePoint environment User identity administration Responsible for periodic file cleanups on servers Assist with Disaster Recovery planning and testing General database administration Software license management Set and manages user expectations Provide staff training for the purposes of creating awareness around security and IT policies Manage outsourced IT service provider with regards to timeous desktop support General line of business application support Monitor that outsourced IT vendor’s work is completed according to set standards and procedures as set out by IT Manager Ensure backup procedures are followed daily by outsourced IT vendor Monitor that outsourced printing services provider’s work is completed according to agreed timeframes Requirements: Relevant 3-year tertiary qualification in IT and relevant certificates A minimum of 5 years relevant IT support experience Experience supporting multiple users Relevant experience and knowledge with WAN and LAN networks Active Directory. SQL Server and general database administration experience JNET programming experience Relevant expertise when it comes to hosted server platforms and virtualised environments Azure enterprise cloud experience Knowledge and experience with Microsoft SharePoint and CRM Power Automate and IT Infrastructure Library (ITIL) experience would be advantageous