Job Description
About the Role
The Advance Support Engineer role at Daisy Business Solutions is a senior-level position that requires delivering high-level technical support, advanced troubleshooting, and complex problem resolution to customers or clients. The primary focus of this role is to handle escalated issues, ensure optimal performance of computer systems, networks, hardware, software, and IT infrastructure, while mentoring junior team members and contributing to process improvements.
Key Responsibilities
- Advanced Troubleshooting and Issue Resolution
- Diagnose and resolve complex hardware, software, network, and system issues that have been escalated from lower-level support.
- Perform root cause analysis on recurring or critical problems and implement permanent solutions.
- Provide expert-level technical support to customers, both remotely and on-site when required.
- Hardware and Software Support
- Install, configure, upgrade, and troubleshoot advanced computer hardware components, servers, workstations, storage systems, and peripherals.
- Manage software deployments, operating system updates (Windows, Linux), patches, and application configurations
- Network and Infrastructure Support
- Design, optimize, and troubleshoot complex LAN/WAN networks, connectivity issues, firewalls, and performance bottlenecks.
- Support advanced networking protocols, virtualization technologies, and infrastructure components.
- Documentation and Knowledge Management
- Create, update, and maintain detailed technical documentation, including network diagrams, configuration guides, root cause reports, and SOPs.
- Contribute to knowledge base articles and share best practices with the team.
- Collaboration and Escalation Management
- Work closely with network architects, system administrators, security teams, and third-party vendors to resolve highly complex issues.
- Escalate issues to engineering or development teams when necessary, while managing customer expectations.
- Emergency Response and On-Call
- Participate in on-call rotation and respond rapidly to critical system failures, outages, or high-impact incidents.
- Testing, Quality Assurance, and Optimization
- Conduct advanced testing, performance tuning, and quality checks on IT systems to ensure high availability and security compliance.
- Identify opportunities for system improvements and implement proactive maintenance strategies.
- Mentoring and Team Development
- Mentor and provide guidance, training, and upskilling to junior engineers and support team members.
- Act as a subject matter expert (SME) in one or more technical domains (e.g., networking, servers, virtualization, or specific technologies relevant to MIT Space).
Qualifications
- Minimum Grade 12 Qualification
- Diploma or Bachelor’s Degree in Information Technology, Computer Science, Electrical/Electronic Engineering, or a related field (highly recommended)
- Drivers License preferred
- Relevant industry certifications (e.g., CompTIA Network+, CCNA, Microsoft Certified, Linux certifications) will be advantageous
Experience
- 47+ years of experience in IT support, preferably in the office automation, field service, or enterprise technical support industry
- Proven hands-on experience in advanced on-site and remote hardware/software support, complex network troubleshooting, and customer-facing technical roles
- Demonstrated success in handling escalated support cases and mentoring junior staff
Technical Skills
- Expert knowledge of computer hardware (servers, workstations, storage, routers/switches, peripherals)
- Advanced proficiency in installing, configuring, and troubleshooting operating systems (Windows Server, Linux) and enterprise software applications
- Strong experience with network design, setup, maintenance, and troubleshooting (LAN/WAN, protocols, performance optimization, basic security)
- Familiarity with virtualization technologies, diagnostic tools, scripting/automation, testing procedures, and IT security best practices
Soft Skills and Other Requirements
- Excellent problem-solving, critical-thinking, and analytical abilities
- Strong customer service focus with exceptional verbal and written communication skills (English & Afrikaans)
- Ability to work independently under pressure, manage multiple priorities, and adapt quickly to dynamic environments
- Physical ability to lift equipment (up to 2050 kg) and perform hands-on hardware work
- Willingness to participate in on-call/emergency response and occasional travel if required
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Gauteng
In the Gauteng province of South Africa, the telecommunication industry is a significant sector with a growing demand for skilled professionals. Typically, jobs in this field require a strong foundation in technology and communication principles. The general job market trend is towards increased adoption of digital technologies, driving innovation and growth in various industries.
Generally, salaries for telecommunication roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s common to see salary ranges between R400 000 to R1 million per annum for senior positions, junior roles may fall within a range of R250 000 to R500 000 per annum. However, these are broad estimates, and actual salaries can fluctuate based on individual circumstances.
Common skills required for telecommunication roles in Gauteng typically include proficiency in programming languages such as Java or Python, experience with network protocols and architecture, knowledge of cloud computing platforms, and strong analytical and problem-solving skills. Many employers also value candidates with certifications from reputable bodies like the International Telecommunication Union (ITU) or the Institute of Electrical and Electronics Engineers (IEEE).
The telecommunication industry is a broad sector that encompasses various types of roles, including network engineers, telecommunications technicians, and IT project managers. Financial services sector, technology industry, manufacturing sector, and government departments often employ professionals in this field. In addition to working for well-established multinationals like Google or Microsoft, job seekers may also explore opportunities with local companies specializing in telecommunication equipment, services, or consulting.
For career development, many employers offer training programs, mentorship schemes, and professional certifications to help employees advance in their careers. Typically, senior roles require at least 5-10 years of experience, while junior positions often require recent graduates or individuals with relevant vocational training. Regularly updating skills through online courses, workshops, and industry events can also enhance job prospects in the telecommunication sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Always arrive 10-15 minutes early for interviews to show punctuality and reliability.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Cape Town: Claremont, Cape Town: BOOKSHOP SALES ASSISTANT posted by Cora O’Neil Recruitment Agency
Claremont, Cape Town: BOOKSHOP SALES ASSISTANT (x2) Minimum Requirements: -Presentable, friendly and reliable -Fully bilingual with good English communication skills…
View JobPretoria: Pretoria East: RAF LITIGATION ATTORNEY posted by Cora O’Neil Recruitment Agency
Willows, Pretoria East: RAF LITIGATION ATTORNEY (THIRD PARTY CLAIMS) Minimum Requirements: -Presentable and professional -Fully bilingual in Afrikaans and English…
View JobMidrand: Senior Engineering Geologist – Geotechnical Engineering posted by Innovazi Consulting (Pty) Ltd
RequirementsBSc (Hons) Engineering Geology (minimum)Professional registration with SACNASP (essential)10+ years’ practical experience in engineering...
View JobSomerset West: Financial Assistant posted by Helderberg Personnel
Minimum Requirements:A relevant tertiary qualification in Finance, Accounting, or a related fieldStrong numerical and analytical skillsProficiency in...
View JobWestern Cape: Logistics Consultant (Transport Broker) posted by Helderberg Personnel
EXPERIENCE AND QUALIFICATION:Minimum 2 – 4 years’ experience in a similar role within the transport industryRelevant qualification (degree or...
View JobGauteng: Trainee Sales Representative posted by The Recruitment Pig
The CompanyThe organization provides managed document services and production printing solutions to the market. They supply office automation products to...
View Job
Browse Employers
Job Alerts