Johannesburg: Client Consultant and Support

You will play a key role in supporting platform users, managing client relationships, and ensuring the seamless administration of complex processes within a structured, SLA-driven environment. This is an exciting opportunity to work with global clients while building expertise in a dynamic and evolving industry. Key Responsibilities: Client Support & Onboarding: Support the onboarding of new clients and assist with data migration following established processes Configure platform features, communication templates, reporting tools, and workflows Maintain accurate client data, including rules, parameters, and system configurations Build strong client relationships and act as a reliable point of contact for queries and issue resolution Participant & User Support: Manage inbound queries via calls and tickets, ensuring timely and professional resolution Assist users with platform access, navigation, and basic troubleshooting Explain processes and system functionality clearly in simple, non-technical terms Guide users through transactions and platform activities (without providing financial or investment advice) Ensure that all interactions are logged and tracked accurately in CRM/ticketing systems Service Delivery & Quality Assurance: Deliver support in line with agreed service levels and response times Prepare reports on activity, service performance, and trends Identify recurring issues and contribute to continuous improvement initiatives Maintain and update FAQs, process documentation, and knowledge base materials Collaborate with internal teams to resolve complex issues and enhance overall service delivery Qualifications and Requirements: Bachelors degree (Business, Commerce, HR, Operations, or a related field preferred) Strong communication skills with a professional and confident approach (written and verbal) High attention to detail and strong organisational skills Comfortable working with spreadsheets, CRM/ticketing systems, and digital platforms Ability to simplify complex processes and explain them clearly Experience working in a client-facing, service desk, or contact centre environment is advantageous Ability to work within SLA-driven environments and manage a high volume of queries Additional Considerations: Willingness to work flexible or rotating shifts aligned to global client time zones Exposure to data management, onboarding processes, or technical platforms is beneficial Experience supporting international clients or operating in a fast-paced environment is advantageous Apply now!