Job Description
About the Role
We are seeking a highly motivated and experienced Dealer Systems & Application Support Specialist to deliver system support across our dealership network, with a focus on effective system usage and process alignment. This role requires a strong understanding of Automotive dealership systems and processes, with a specific focus on Sales, Sales Administration, Post-Service, and Sales Experience Follow-Up systems.
Key Responsibilities
- Provide remote and on-site support for dealership systems and applications
- Troubleshoot and resolve system issues aligned to relevant processes and standards
- Recreate and analyse dealership issues to identify root causes
- Dealer Process Support (Sales & Follow-Up Focus)
- Support dealerships in optimising Sales, Sales Admin, and Follow-Up processes
- Guide users on correct usage of post-service and sales experience systems
- Identify inefficiencies and ensure alignment to best practice dealer workflows
- Training, Coaching & User Enablement
- Deliver onsite and remote training sessions to dealership teams
- Provide hands-on coaching to Sales, Admin, and support staff
- Conduct user assessments and needs analysis to identify training gaps
- Drive improved system adoption
- Stakeholder Engagement
- Build strong relationships with dealer staff, management, and internal teams
- Act as a key point of contact between dealerships and technical teams
- Communicate findings effectively to management
- Reporting & Performance Monitoring
- Monitor system usage, adoption, and performance trends at dealerships
- Analyse data and generate actionable insights
- Prepare and deliver clear, professional reports and presentations
- Track progress, risks, and areas for improvement
- Implementation Support
- Rollout of system enhancements and new initiatives
- Ensure successful adoption of changes within dealerships
Requirements
- Minimum 5 years’ experience in a dealership environment (essential)
- Experience in Dealership Sales, Sales Admin, or PSE environments (essential)
- Solid understanding of dealer processes, workflows, and follow-up systems
- Proven ability in training, coaching, and supporting users
- Strong experience with reporting and performance tracking
- Valid driver’s license, own vehicle, and willingness to travel
Qualifications
Matric (Grade 12) – essential
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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