Johannesburg: Internal Sales

Responsibilities Internal Sales: To develop sales with existing customer accounts by communicating product offering, promotions and superior customer service Gain new business with existing customers by exploiting product sales and new business opportunities by identifying new clients to be contacted Build internal relationships with existing distributors Arrange appointments on behalf of the External Sales Team where applicable Supply samples, literature and quotations to all potential customers and existing customers within your remit Support the Management team with other tasks/duties when required Conduct outgoing calls as well as receiving incoming calls Processing Customer Orders: Accurate reception, logging and processing on Demand of all incoming orders Prepare detailed quotations, including availability, price and delivery forecast effectively and efficiently in accordance with company procedures and requirements Take a pro-active approach to understanding product applications and alternatives Stock Awareness Raise all necessary documentation, including other acknowledgments Amend customer orders where necessary All orders confirmations to be completed on a daily basis Effective Customer Service: Providing customer liaison, advise on dispatch dates/standard lead times Providing Account Liaison, with regard with regard to customer account and/or sales status Liaise with other departments, Sales, Procurement, Logistics and Production to maximise the customer experience Returns Arrange and progress returns in liaison with warehouse and accounts personnel Create replacement orders where appropriate Invoice queries handle customer enquiries on charges Pro-Forma invoices raise and check daily amounts received, take credit card payments Advising customer within the areas of responsibility feel positive that enquiries and complaints will be dealt with in a competent manner Listening to customer requirements effectively and efficiently and where necessary implement actions accordingly Providing office support for the externally team Thank you for applying with RAREcruit! Follow us on social media for the latest jobs, trends and market insight: Website: