Job Description
- Inspire, guide, and develop a multi-functional team to achieve performance targets
- Foster a positive, accountable, and high-energy team culture
- Manage the day-to-day performance of the contact centre to ensure seamless operations
- Monitor workflows, staffing levels, and scheduling to meet demand fluctuations
- Ensure consistent delivery of high-quality customer service across all touchpoints
- Handle complex escalations and implement root-cause solutions
- Track key performance indicators and analyse trends to inform decision-making
- Develop action plans to improve service delivery and operational outcomes
- Ensure targets relating to service levels, efficiency, and quality are consistently met
Skills & Experience:
- 4–5+ years’ experience in a contact centre or customer operations leadership role
- Proven experience managing teams within a contact centre or customer service environment
- Strong understanding of workforce planning, service metrics, and operational processes
- Experience dealing with customer escalations and driving service improvements
- Solid knowledge of business tools and reporting systems
Qualification:
- Relevant degree or national diploma is acceptable.
Only South African Residents or individuals with a relevant South African work permit will be considered.
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
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How to Apply
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About IT Sales Jobs in Gauteng
In Gauteng, the IT sales industry is typically one of the fastest-growing sectors, driven by the increasing demand for technology solutions across various industries. This growth has led to a surge in job opportunities for skilled sales professionals who can effectively promote and sell complex IT products. As a result, IT sales roles have become increasingly in-demand, making it an attractive career choice for those with the right skills and experience.
Typically, salaries for IT sales professionals in Gauteng vary widely depending on factors such as level of experience, company size, industry sector, and specific job requirements. Generally, entry-level positions may start at around R30 000 to R50 000 per annum, while senior roles can command salary ranges of R150 000 to R250 000 or more, depending on individual performance and the size of the organisation. However, these are broad estimates and actual salaries can vary significantly based on specific circumstances.
Common skills required for IT sales professionals in Gauteng include technical knowledge of computer hardware and software, excellent communication and interpersonal skills, a strong understanding of industry trends and technologies, and the ability to build rapport with customers and colleagues alike. Other essential skills often include negotiation and closing techniques, project management experience, and a proven track record of meeting or exceeding sales targets.
Many IT sales roles are employed in various industry sectors, including financial services sector, technology industry, manufacturing sector, and government departments. In these environments, IT sales professionals must be able to understand the specific needs and challenges of each organisation, develop tailored solutions, and effectively communicate the benefits of their products or services. The ability to navigate complex technical information and build trust with customers is also highly valued in this field.
Career progression for IT sales professionals in Gauteng often involves moving into senior roles such as account management, team leadership, or product specialist. With experience and a strong track record of success, it is common for IT sales professionals to transition into roles that require more strategic thinking and planning, such as business development or operations management. Ultimately, the goal is to develop a deep understanding of the industry and technology trends, and to leverage this knowledge to drive business growth and success.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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