Johannesburg: Sales Trainer

Key Responsibilities · Design and deliver comprehensive sales training programs for new hires and existing sales teams · Facilitate onboarding programs focused on product knowledge, sales techniques, objection handling, and compliance · Conduct ongoing coaching, call listening, and performance evaluations to identify skill gaps · Develop training materials including playbooks, scripts, e-learning modules, and assessments · Partner with sales leadership to align training with business targets, KPIs, and campaign requirements · Monitor and report on training effectiveness, including conversion rates, quality scores, and revenue impact · Lead refresher training sessions and upskilling initiatives for underperforming teams · Stay updated on industry trends, tools, and best practices within BPO/KPO sales environments · Support the implementation of quality assurance frameworks and continuous improvement initiatives Key Requirements · Proven experience as a Sales Trainer within a KPO or BPO environment · Strong understanding of high-volume sales operations, including inbound/outbound campaigns · Demonstrated success in improving sales metrics and team performance · Excellent facilitation, presentation, and coaching skills · Experience with LMS platforms, call monitoring tools, and CRM systems · Ability to work in a fast-paced, target-driven environment · Strong analytical skills with the ability to interpret performance data · Exceptional communication and stakeholder management abilities Preferred Qualifications · Bachelors degree in Business, HR, or related field · Certification in training, coaching, or sales methodologies · Experience working with international clients or cross-border sales teams · Exposure to digital sales channels and omnichannel environments Key Competencies · Sales coaching and mentoring · Training design and facilitation · Performance analysis · Communication and influence · Adaptability and resilience · Stakeholder collaboration Success Metrics · Improvement in conversion rates and revenue per agent · Reduction in time-to-productivity for new hires · Increased quality assurance scores · Positive feedback from trainees and stakeholders