Job Description
About the Role
The ServiceNow ITSM Practitioner Implementer will play a critical role in configuring, customising, and implementing ServiceNow ITSM and CMDB solutions to support Comsol’s internal IT service management processes and operational workflows. This role is focused specifically on the ITSM and CMDB modules within ServiceNow, ensuring that internal IT services are well-managed, incidents and changes are tracked effectively, and the CMDB accurately reflects the organisation’s infrastructure and service landscape.
Key Responsibilities
- Implement, configure, and maintain ServiceNow ITSM modules including Incident Management, Problem Management, Change Management, and Request Fulfillment
- Configure and maintain the CMDB, ensuring accurate representation of infrastructure assets, services, and their relationships
- Develop and maintain Service Catalog items, Record Producers, and Request Fulfillment workflows for internal IT service delivery
- Configure workflows, forms, business rules, UI policies, and client scripts specific to ITSM and CMDB requirements
- Ensure proper configuration of user roles, groups, and access controls (ACLs) within the ITSM/CMDB domain
- Implement and maintain SLA definitions, escalation rules, and notification workflows for incident and change processes
- Support Knowledge Management configuration to enable self-service resolution and reduce incident volumes
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field
- ServiceNow Certified Implementation Specialist (CIS) in ITSM is required
- ServiceNow Certified System Administrator (CSA) is required
- ITIL Foundation certification is strongly preferred
Qualifications
No qualifications mentioned.
Salary & Benefits
No salary information provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in North Johannesburg
As the demand for technology and computing professionals continues to grow in North Johannesburg, the IT industry has become a common destination for job seekers. Typically, roles in this field require a strong foundation in computer systems, software development, and data analysis. Generally, companies in various sectors such as financial services, technology, and manufacturing often have IT departments that cater to their specific needs.
Typically, salaries for IT and computing professionals in North Johannesburg can vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, junior roles may fall within the range of R300 000 to R500 000 per annum, while senior positions can range from R600 000 to R1 200 000 per year. However, please note that these are general estimates and actual salaries can differ significantly based on individual circumstances.
Common skills required for IT and computing roles in North Johannesburg include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like MySQL or SQL Server, knowledge of cloud computing platforms like AWS or Azure, familiarity with agile development methodologies, and strong problem-solving and analytical skills. Additionally, many companies also value skills in areas like cybersecurity, data science, and artificial intelligence.
Industry sectors that commonly employ IT professionals include the financial services sector, technology industry, manufacturing sector, and healthcare sector. The technology industry is particularly prominent in North Johannesburg, with many multinational corporations having a presence in the city. Manufacturing firms, on the other hand, often require IT specialists to manage their supply chain and logistics operations.
For those looking to break into or advance their careers in IT and computing, there are various opportunities for professional development. Typically, this includes pursuing certifications like CompTIA A+ or Cisco CCNA, attending industry conferences and workshops, and participating in online training courses. Many companies also offer internal training programs and mentorship schemes to help employees develop new skills and take on additional responsibilities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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