Job Description
About the Role
We are seeking a professional, organised, and customer-focused Reservations / Bookings & Client Liaison Coordinator to join our team in Pretoria. The successful candidate will be responsible for managing bookings and reservations, maintaining excellent client relationships, coordinating schedules, and ensuring smooth communication between clients and internal departments.
Key Responsibilities
- Manage all bookings, reservations, and scheduling arrangements
- Communicate professionally with clients regarding bookings, confirmations, and queries
- Coordinate appointments, meetings, and client requirements
- Maintain accurate booking and client records
- Follow up with clients regarding confirmations, changes, and feedback
- Ensure all reservation details are captured accurately and timeously
- Liaise with internal departments to ensure smooth service delivery
- Handle client complaints and queries professionally and efficiently
- Assist with administrative duties and general office coordination
- Prepare reports, schedules, and booking summaries when required
Requirements
- Grade 12 / Matric
- Relevant administrative, customer service, or coordination qualification (advantageous)
- Minimum of 2 years experience in Sales, reservations, bookings, administration, and/or client liaison roles
- Strong computer literacy, including Microsoft Office (Word, Excel, Outlook)
- Excellent verbal and written communication skills
- Strong organisational and time-management abilities
- Ability to work under pressure and manage multiple tasks simultaneously
Qualifications
(No qualifications mentioned in the original job description)
Salary & Benefits
Market-related salary based on experience
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in Tshwane
In Tshwane, South Africa, the customer service and support industry is a vital sector that employs a significant number of professionals who cater to various sectors such as financial services, technology, manufacturing, and more. Typically, this role involves providing assistance to customers via phone, email, chat, or social media platforms, resolving issues, answering queries, and offering solutions to enhance customer satisfaction.
Generally, salaries for customer service and support roles in Tshwane can range from R200 000 to R500 000 per annum, depending on factors such as the individual’s level of experience, the company size, industry sector, and specific job requirements. However, it is essential to note that actual salaries may vary widely, and these figures are only rough estimates.
Common skills required for customer service and support roles include strong communication and interpersonal skills, a positive attitude, ability to remain calm under pressure, basic IT skills, knowledge of software applications such as CRM systems and helpdesk tools, and the capacity to work in a fast-paced environment. Typically, candidates with experience in sales, marketing, or human resources may also possess some relevant skills for this role.
Industries that commonly employ customer service and support staff include financial services sector, technology industry, manufacturing sector, and retail sector, among others. These roles are often found in various types of organizations, including but not limited to multinational corporations, small and medium-sized enterprises (SMEs), and government institutions.
Career development opportunities for those in customer service and support roles can be excellent, with potential for career progression into specialist positions such as team lead, manager, or even training and development roles. Typically, professionals who excel in this role may also consider pursuing higher education qualifications, such as a degree in business administration or communications, to enhance their skills and prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
[quick_job_alert]
[jobseeker_tips]
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
[sa_latest_jobs count=”6″ columns=”2″]
Browse Employers
Job Alerts